----- Original Message -----
Sent: Wednesday, September 26, 2001 12:18
AM
Subject: IIS 4.0 WWW Access Fails
Intermittently
We have been having a strange problem lately on one of our IIS
4.0 web servers. This server will run for a few days without a single
problem or error... and then out of the blue a Dr. Watson error
appears. Below is the log entry for the Dr. Watson error from the Event
Viewer:
---
Event ID: 4097
The application, exe\inetinfo.dbg, generated an application
error The error occurred on
9/22/2001 @ 3:
7:33.399 The exception generated was c0000005 at address 60b1fefb
(nnciqdn)
---
I have searched on MS Support Knowledge Base and on the
Internet with no solutions that have fixed this issue. If anyone has run
into something similar and may have some insight, please share this to the
list and me.
Looking at the DRWATSON.LOG file I found that this memory
reference the Oracle client. I am going to have the Oracle DBA's
re-install the client and have the web developers verify the code that uses
the client. I included some of the DRWATSON.LOG at the end of the
e-mail.
Here some more information about this. When this crash
happens, I cannot successfully start the WWW service again without closing the
Dr. Watson error or killing the DRWATSON process remotely. Once this is
killed, I can then restart all IIS services successfully.
FYI: I'm new to the list, but I enjoy reading the e-mail that
comes from it. I hope to be able to help others, and others to be able
to help me sometimes.
Thanks in advance!
---
Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32
Copyright (C) 1985-1996 Microsoft Corp. All rights
reserved.
Application exception occurred:
App: exe\inetinfo.dbg
(pid=380)
When: 9/11/2001 @ 14:58:13.656
Exception number: c0000005
(access violation)
*----> System Information <----*
Computer Name: ZEUS
User Name:
SYSTEM
Number of Processors: 2
Processor Type: x86 Family 6
Model 8 Stepping 3
Windows Version: 4.0
Current Build:
1381
Service Pack: 6
Current Type: Multiprocessor
Free
Registered Organization: CSHS
Registered Owner:
CSHS
*----> Task List <----*
0 Idle.exe
2
System.exe
37 smss.exe
42 CSRSS.exe
51
WINLOGON.exe
57 SERVICES.exe
60 LSASS.exe
85
SPOOLSS.exe
101 RPCSS.exe
108 msdtc.exe
128
CPQRCMC.exe
132 defwatch.exe
138 DKService.exe
141
pds.exe
148 LLSSRV.exe
152 rtvscan.exe
172
PSTORES.exe
177 ATSVC.exe
186 SNMP.exe
192
surveyor.exe
197 sysdown.exe
202 dsmcad.exe
215
MSGSYS.exe
231 cpqnimgt.exe
242 cqmgserv.exe
247
cqmgstor.exe
276 HNDLRSVC.exe
209 IAO.exe
293 XFR.exe
316 cqmghost.exe
328
cpqwmgmt.exe
285 dsmcsvc.exe
335 NET.exe
56 NET1.exe
380 inetinfo.exe
180
vhttp.exe
238 dcm.exe
307 DRWTSN32.exe
0
_Total.exe
(01000000 - 01005000) exe\inetinfo.dbg
(77f60000 - 77fbe000) dll\ntdll.dbg
(78000000 -
78044000)
(77f00000 - 77f5e000)
dll\kernel32.dbg
(77dc0000 - 77dff000)
dll\advapi32.dbg
(77e70000 - 77ec5000)
dll\user32.dbg
(77ed0000 - 77efc000)
dll\gdi32.dbg
(77e10000 - 77e67000)
dll\rpcrt4.dbg
(77b20000 - 77bd1000)
dll\ole32.dbg
(68e80000 - 68e86000)
dll\rpcref.dbg
(77bf0000 - 77bf7000)
dll\rpcltc1.dbg
(683a0000 - 683a7000)
dll\iisadmin.dbg
(68220000 - 6822c000)
dll\coadmin.dbg
(77c40000 - 77d7b000)
dll\shell32.dbg
(71590000 - 71617000)
COMCTL32.dbg
(68020000 - 6802a000)
dll\admwprox.dbg
(74880000 - 74894000)
dll\userenv.dbg
(00880000 - 008c1000)
dll\netapi32.dbg
(77840000 - 77849000)
dll\NetRap.dbg
(777e0000 - 777ed000)
dll\samlib.dbg
(776d0000 - 776d8000)
dll\wsock32.dbg
(776b0000 - 776c4000)
dll\ws2_32.dbg
(776a0000 - 776a7000)
dll\ws2help.dbg
(77950000 - 77979000)
dll\wldap32.dbg
(68900000 - 6890d000)
dll\nsepm.dbg
(68440000 - 68450000)
dll\iismap.dbg
(77400000 - 7741e000)
dll\sch128c.dbg
(5e380000 - 5e3a5000)
dll\msoss.dbg
(5cf00000 - 5cf5e000)
dll\crypt32.dbg
(68df0000 - 68e03000)
dll\metadata.dbg
(68c90000 - 68c9b000)
dll\wamreg.dbg
(5f400000 - 5f4f2000)
(65340000 - 653d5000) oleaut32.dbg
(7ca00000 -
7ca1b000) dll\rsabase.dbg
(5a800000 - 5a80f000)
dll\pstorec.dbg
(68db0000 - 68db7000)
dll\admexs.dbg
(68ea0000 - 68ea7000)
dll\svcext.dbg
(68c00000 - 68c39000)
dll\w3svc.dbg
(68590000 - 685bf000)
dll\infocomm.dbg
(68620000 - 6862e000)
dll\isatq.dbg
(682b0000 - 682b6000)
dll\iisfecnv.dbg
(68560000 - 68568000)
dll\inetsloc.dbg
(77670000 - 77687000)
dll\mswsock.dbg
(76e70000 - 76e82000)
dll\secur128.dbg
(68820000 - 68827000)
dll\lonsint.dbg
(47600000 - 4760e000)
dll\wintrust.dbg
(74fa0000 - 74fab000)
dll\rpcltscm.dbg
(77660000 - 7766f000)
dll\msafd.dbg
(77690000 - 77699000)
dll\wshtcpip.dbg
(74ff0000 - 74ffe000)
dll\rnr20.dbg
(71700000 - 71711000)
dll\msapsspc.dbg
(10200000 - 10200000)
(60900000 - 6090e000) dll\digest.dbg
(716d0000 - 716ef000) dll\msnsspc.dbg
(77e00000
- 77e07000) dll\rpclts1.dbg
(74fc0000 - 74fcf000)
dll\rpcltccm.dbg
(68650000 - 68659000)
dll\iscomlog.dbg
(68a10000 - 68a19000)
dll\sspifilt.dbg
(67ec0000 - 67ec5000)
fpexedll.dbg
(10000000 - 10000000)
(74470000 - 74477000) dll\wshnetbs.dbg
(68410000 - 68421000) dll\iislog.dbg
(68890000
- 688a6000) dll\wam.dbg
(697e0000 - 6984c000)
dll\mtxex.dbg
(69d00000 - 69d1a000)
dll\MtsEvents.dbg
(69a90000 - 69a9a000)
dll\mtxinfr1.dbg
(69ab0000 - 69abd000)
dll\mtxinfr2.dbg
(69620000 - 69630000)
dll\mtxrn.dbg
(6b550000 - 6b556000)
dll\mtxperf.dbg
(69a70000 - 69a7a000)
mfcsubs.dbg
(690b0000 - 690ce000) dll\dtccm.dbg
(69000000 - 6900a000) dll\dtcutil.dbg
(68ff0000 - 68ff7000) dll\dtctrace.dbg
(69790000 - 6979d000) dll\mtxclu.dbg
(77a90000
- 77a9b000) dll\version.dbg
(779c0000 - 779c8000)
dll\lz32.dbg
(699c0000 - 699cc000)
dll\mtxtrk.dbg
(69360000 - 69369000)
dll\xolehlp.dbg
(69120000 - 69133000)
dll\adme.dbg
(69a20000 - 69a2b000)
dll\mtxdm.dbg
(69640000 - 69671000)
dll\mtxcat.dbg
(1f700000 - 1f735000)
dll\ODBC32.dbg
(77d80000 - 77db2000)
dll\comdlg32.dbg
(7f230000 - 7f23d000)
dll\clusapi.dbg
(7f250000 - 7f25a000)
dll\resutils.dbg
(1f7f0000 - 1f804000)
dll\ODBCINT.dbg
(697c0000 - 697ca000)
dll\mtxact.dbg
(69a40000 - 69a5b000)
dll\MTxOCI.dbg
(01580000 - 01580000)
(680b0000 - 680ff000) dll\asp.dbg
(6b600000 -
6b66b000)
(4a000000 - 4a000000)
(6b700000 - 6b777000)
(1f330000 - 1f386000)
dll\msado15.dbg
(1f8f0000 - 1f94e000)
dll\oledb32.dbg
(1f950000 - 1f95d000)
dll\oledb32r.dbg
(1f570000 - 1f5a1000)
dll\msdaora.dbg
(1f670000 - 1f683000)
dll\msdatl2.dbg
(60400000 - 60502000)
dll\oraclient8.dbg
(60600000 - 60682000)
dll\oracore8.dbg
(60800000 - 60848000)
dll\oranls8.dbg
(77fd0000 - 77ffa000)
dll\winmm.dbg
(01d90000 - 01d96000)
dll\oravsn8.dbg
(60200000 - 60264000)
dll\oracommon8.dbg
(60000000 - 6011f000)
dll\orageneric8.dbg
(60350000 - 60356000)
dll\orawtc8.dbg
(60a00000 - 60a2b000)
dll\oranl8.dbg
(60b00000 - 60baa000)
dll\oran8.dbg
(60e00000 - 60e0f000)
dll\orancrypt8.dbg
(61100000 - 61137000)
dll\oranro8.dbg
(01da0000 - 01dfe000)
dll\orannzsbb8.dbg
(61500000 - 6150e000)
dll\oranldap8.dbg
(61700000 - 6171c000)
dll\oraldapclnt8.dbg
(61900000 - 61906000)
dll\oranhost8.dbg
(62100000 - 62106000)
dll\oranoname8.dbg
(01e00000 - 01e06000)
dll\orancds8.dbg
(62300000 - 62306000)
dll\orantns8.dbg
(62500000 - 62508000)
dll\orannds8.dbg
(01e10000 - 01e10000)
(62700000 - 62741000) dll\oratrace8.dbg
(62900000 - 62b1b000) dll\orapls8.dbg
(63100000 - 63108000) dll\oraslax8.dbg
(63200000 - 63272000) dll\orasql8.dbg
(64700000
- 6470c000) dll\orantcp8.dbg
(02680000 - 026cf000)
dll\msadce.dbg
(02810000 - 02810000)
(71100000 - 7117e000) MSXML.dbg
(70bd0000 -
70c14000) SHLWAPI.dbg
(64300000 - 64308000)
dll\oranbeq8.dbg
(1f510000 - 1f51d000)
dll\msadrh15.dbg
(5e280000 - 5e2b3000)
dll\idq.dbg
(6a600000 - 6a6d9000) dll\query.dbg
(58680000 - 58688000) dll\QPerf.dbg
(68e50000 - 68e56000) dll\wamregps.dbg
(68670000 - 68680000) dll\ism.dbg
(77720000 -
77731000) dll\mpr.dbg
(68580000 - 68587000)
dll\infoadmn.dbg
(68bf0000 - 68bf6000)
dll\w3svapi.dbg
(68320000 - 68326000)
dll\ftpsapi2.dbg
(58180000 - 58187000)
dvwssr.dbg
(5ac00000 - 5ac0e000)
dll\webhits.dbg
function: nnciqdn
60b1fee9
33c0
xor eax,eax
60b1feeb
5f
pop edi
60b1feec
5e
pop esi
60b1feed
5b
pop ebx
60b1feee
8be5
mov esp,ebp
60b1fef0
5d
pop ebp
60b1fef1
c3
ret
60b1fef2 8b4df8
mov
ecx,[ebp-0x8]
ss:0a5ca61e=????????
60b1fef5
8b4114
mov
eax,[ecx+0x14]
ds:61b05e66=????????
60b1fef8
8b4d08
mov
ecx,[ebp+0x8]
ss:0a5ca61e=????????
FAULT ->60b1fefb
8b10
mov
edx,[eax]
ds:00000000=????????
60b1fefd
83c004
add eax,0x4
60b1ff00
52
push edx
60b1ff01
50
push eax
60b1ff02
8b4510
mov
eax,[ebp+0x10]
ss:0a5ca61e=????????
60b1ff05
53
push ebx
60b1ff06
50
push eax
60b1ff07
56
push esi
60b1ff08
51
push ecx
60b1ff09
e812000000 call nnciqd1
(60b1ff20)
60b1ff0e 83c418
add esp,0x18
60b1ff11
5f
pop edi
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3
Param#4 Function Name
094ebc18 623016d6 60a27460
094ebff0 00000200 094ec408 oran8!nnciqdn
094ebd34
60b2695a 60a27460 002a9a30 094ebff0 00000200 orantns8!<nosymbols>
094ebd60 60b25881 002a9a30 094ebff0 00000200 094ec408
oran8!nnfgqdn
094ebdb8 60a10acf 60a27460 094ee628
00000000 60a21e70 oran8!nnfgrne
094ec410 60b6e222
60a27460 094ee628 00000016 094ec438 oranl8!nlolgobj
094ec450 60b27be0 60a27460 094ee628 002a98a0 094ed60c oran8!sntseltst
094ec480 60b16472 60a27460 094ee628 000000ff 094ed60c
oran8!nnfsn2a
094ed5f8 60b60ebc 60a27460 00001803
094ee628 00000007 oran8!niqname
094ef764 604b0c93
094ee628 00000007 00001803 01d91fa4 oran8!osncon
094ef944 604b849e 01d90284 0222e838 00000007 00000000 oraclient8!xaolog
094ef968 604b84ea 02253de8 0222e838 00000007 00000000
oraclient8!xaolog
094ef984 604ba15d 02253de8 0222e838
00000007 00000000 oraclient8!xaolog
094efe3c 604bb128
02253de8 0222e810 00000009 078b1ee8 oraclient8!xaolog
094efe7c 6047fed4 02253de8 0222e810 ffffffff 078b1ee8 oraclient8!xaolog
094efeb4 604614a0 02253de8 0222e810 ffffffff 078b1ee8
oraclient8!upilog
094efee8 01542642 078b1e98 02253de8
0222e810 ffffffff oraclient8!ocirlo
---
Tomas Rodarte
Network Operating
Systems
Support Specialist
Enterprise Information Services
Cedars-Sinai Medical Center
[EMAIL PROTECTED]
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