At my last employer, we wrote our own.
The database was heavily normalized, so the relevant info record only contained a customer-id, timestamp, activeflag, item-id, and desc - for the assets. Calls weren't much more complicated. Regards, Michael B. Smith MCSE/Exchange MVP http://TheEssentialExchange.com From: Oliver Marshall [mailto:[EMAIL PROTECTED] Sent: Friday, January 18, 2008 10:12 AM To: NT System Admin Issues Subject: RE: Small IT company software application That does the help desk but not the asset management. What i'm really after is something that will allow an external company to manage assets and calls from many other client companies. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 18 January 2008 15:07 To: NT System Admin Issues Subject: Re: Small IT company software application AdventNet ServiceDesk Plus is for internal use. I think you want AdventNet SupportCenter. "Oliver Marshall" <[EMAIL PROTECTED]> 01/18/2008 09:54 AM Please respond to "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com> To "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com> cc Subject Small IT company software application Lo chaps, Wondering if the collective knowledge could recommend something for me. I'm after a package to help manage all the data we have about clients here. We were looking at AdventNet ServiceDesk Plus, which sounds right on paper but doesn't really work. Basically we need to manage support tickets (ie helpdesk stuff), HOWEVER the crunch is that we need to also include asset management and be able to associate an asset with a companys record, so that we can see assets belonging to companies. We also have to be able to add a lot of custom fields across the board. AdventNet Service Desk Plus does all this, but doesn't let you associate the data with a company record, as it's aimed at an IT Dept rather than an IT company servicing multiple clients. Any suggestions ? I'm thinking about going as far as to have something written for us but I can't really believe that there isn't an off the shelf solution. Olly ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
