Well his phone is one of the Torch models, either the 9800 or the 9810 depending on how recently he bought it. I'm pretty sure he'll need to remove the IMAP account from the phone and re-add the account as POP. I don't believe it will affect the data on the phone, but it will warn you before the delete if it will. Might want to use Desktop Manager to make a backup first just to be safe..
DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Wednesday, September 07, 2011 12:00 PM To: NT System Admin Issues Subject: Reconfiguring an existing email on a Blackberry One of my users has a Blackberry through AT&T which is configured to check his email through IMAP. However, that leads to email building up in his "sent" folder on the server (which we do not own or control and for which we pay by the MB stored, so I limit the email folder size.) I have tried to figure out how to reconfigure his email on the blackberry to use POP3 instead of IMAP, but I can't seem to get it to allow me to change it. I'm not sure which Blackberry he has, other than it's one of the newer ones with the touch-screen and the keyboard the slides out at the bottom of the phone. I *did* Google that specific question. I also tried to set up a new email account on his phone, but the phone won't let me as that email address is already configured on there. Should I just tell him to go to the AT&T store and have them set it up from scratch or is there an easy way to do this? We do NOT have a BES/BIS server and no plans to get one at this time. Also, as previously mentioned, we do NOT run our own mail server. [John-Aldrich][Thread-Count] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
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