Sort of. Warranties do not preclude failures, they only give you (with proper documentation as JH could not provide) recourse for replacement at the manufacturers discretion. That said, here is the official stance from APC http://www.apc.com/support/faq.cfm#9
John W. Cook System Administrator Partnership For Strong Families 5950 NW 1st Place Gainesville, Fl 32607 Office (352) 244-1610 Cell (352) 215-6944 MCSE, MCP+I, MCTS, CompTIA A+, N+, VSP4, VTSP4 From: Andrew S. Baker [mailto:asbz...@gmail.com] Sent: Wednesday, June 13, 2012 12:29 PM To: NT System Admin Issues Subject: Re: Semi-OT: UPSes Other Than APC Even if the quality were identical, a 3x longer warranty provided a much better situation than the present. ASB http://XeeMe.com/AndrewBaker Harnessing the Advantages of Technology for the SMB market... On Wed, Jun 13, 2012 at 12:02 PM, John Hornbuckle <john.hornbuc...@taylor.k12.fl.us<mailto:john.hornbuc...@taylor.k12.fl.us>> wrote: I don't really care who makes the batteries; APC's name is on them, and APC is who I hold responsible for their performance. For the past couple of years, I haven't been impressed with the life we've been getting from our APC batteries. My reseller indicated that he has heard similar comments from other people, so I don't think I'm alone. The dead/swelling battery wasn't in a unit-it hadn't even been taken out of the box. APC refused to make the situation right, and that was my tipping point. If other UPS manufacturers are willing to warrant their batteries for three years vs. APC's one, I'd be remiss not to at least explore those options. If it turns out that their quality is no better than APC's, then I won't switch. John From: John Cook [mailto:john.c...@pfsf.org<mailto:john.c...@pfsf.org>] Sent: Wednesday, June 13, 2012 11:37 AM To: NT System Admin Issues Subject: RE: Semi-OT: UPSes Other Than APC Well that's kind of like saying you want to look at other makes of cars because your battery died really quickly in your Ford, or you wanted to get away from your Sony laptop because the battery crapped. APC doesn't make batteries, that's outsourced. I've never had an issue with an APC unit itself and if the batteries are replaced on a regularly scheduled basis (read - not when they're dead and swelling up in the unit) you should not see any issues. John W. Cook System Administrator Partnership For Strong Families 5950 NW 1st Place Gainesville, Fl 32607 Office (352) 244-1610<tel:%28352%29%20244-1610> Cell (352) 215-6944<tel:%28352%29%20215-6944> MCSE, MCP+I, MCTS, CompTIA A+, N+, VSP4, VTSP4 From: John Hornbuckle [mailto:john.hornbuc...@taylor.k12.fl.us]<mailto:[mailto:john.hornbuc...@taylor.k12.fl.us]> Sent: Wednesday, June 13, 2012 11:25 AM To: NT System Admin Issues Subject: Semi-OT: UPSes Other Than APC We've been an APC shop here for a long time, but lately I've been thinking of trying something else. I've not been impressed with the battery life of our UPSes, and APC only warrants them for a year. We had a battery that sat in a closet for a while, and when we opened it to use it we found that it had leaked. This was clearly a defective battery, and thankfully it wasn't in a UPS-but APC refused to replace it because it was just over a year old. I should add, it was just over a year since it was *manufactured*. Not that we had had it for that long. But we had no proof of purchase, and APC was unwilling to help. Minuteman advertises three-year warranties on its batteries (at least the ones in the higher-end models, it looks like). Our reseller has also suggested CyberPower. Does anyone have any experience with brands other than APC? I'm looking for warnings or recommendations. John Hornbuckle, MSMIS, PMP MIS Department Taylor County School District www.taylor.k12.fl.us<http://www.taylor.k12.fl.us> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the company. 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