We use Request Tracker with great success. Shawn
> I know in the past that help desk software has been discussed. I have a > friend in the state university system here that is looking for a help desk > system for an online learning project they're about to launch. The launch > is small, about 20 students but will grow by January to a full offering. > She's seen a proposal by zendesk.com, but wondering if any of you knew of > an Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? > They'll have both Mac and Windows clients, and the FAQ/Knowledgebase > should > be able to grow with general info, not just on the online learning Moodle > tool, and possibly link to publisher's own KB too ( Apple, Microsoft, etc) > > Since there is a wonderful breadth of experience here, I wondered if > anyone > could share their insight on what worked very well for them, or what to > run > away from without looking back, versus just a google search on products > spec. > > Thanks > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
