Yes and yes. XenApp 6.5. I think, or I hope, I've narrowed it down to UPM. What I am seeing with Word, for some users, is that they attempt to open Word. UPM folder gets created (if it's not there in the share already). Word never loads. User clicks Word again and then they get the failed to load message. So this is UPM or maybe a setting in Word I can apply in the Office 2010 GPO settings to prevent this. I'm not sure yet. Still researching. But now I can tell my Citrix partner that he needs to look at UPM. I have just basic settings configured (nothing fancy about this shop). Only occurs for some users, but is an issue on all servers. Never an issue with other Office Apps.
>>> Webster <webs...@carlwebster.com> 9/19/2012 11:44 AM >>> Was the package installed as an admin? Does the package have the “run all from my computer” option selected for all Office items? Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com ( http://www.carlwebster.com/ ) From: Tom Miller [mailto:tmil...@hnncsb.org] Subject: Re: XenApp baffle: Word 2010 keeps opening in repair mode This is still an issue for some users. I have not yet tracked it down to the UPM profile folder, online plugin version, or something else. And sometimes a user cannot get into Word, sometimes fine. I just hung up from my Citrix partner. He told me this is "definitely" an issue of installation on the Citrix servers. I don't buy that. On 10 servers? It's the same packaged install I used for my other XenApp farm and never had this issue in the old farm. And this only happens with Word. And the HMLM\...\Resiliency key which sometimes triggers the safe mode doesn't exist on any of the servers. If I discover anything useful I'll post it. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
