Many thanks for the feedback. Much appreciated.

 

From: Kevin Lundy [mailto:klu...@gmail.com] 
Sent: Monday 15 April 2013 13:34
To: NT System Admin Issues
Subject: Re: RSA SecurID Token Renewal

 

The token is hardware.  The maintenance contract is for software support
(and possibly hardware failure replacement), it doesn't cover end of
life hardware.

No, the supplier is not trying to screw you over.

 

On Mon, Apr 15, 2013 at 6:10 AM, Robert Jackson <r...@walkermartyn.co.uk>
wrote:

I'm looking for some information please.

 

We are coming to the end of our token activation (expiry date on back of
token is almost here!). As we originally took them out over a 3 year
period, this will be the first time we have had to go through a token
renewal process. However we are being told by our supplier we must
purchase another block of tokens (in our case 25). I don't think this is
right considering we are paying a yearly maintenance cost for support. I
would have thought that once our initial tokens have expired, we could
return them and be presented with a new set (FOC).

 

Am I being totally unrealistic in what I'm thinking or do you think the
supplier is trying to screw us over?

 

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