We mark the tickets for follow up and then run a Crystal report weekly that tells us who needs follow up. The girls go into the ticket and add a private tech note about the response then move status from follow up to billable.
Is that kinda what you are thinking? From: Lumumba, Juma (ILRI-ICRAF) [mailto:[EMAIL PROTECTED] Sent: Thursday, February 21, 2008 4:35 AM To: NT System Admin Issues Subject: RE: TrackIT Issue Much thanks Eric, will explore it. ________________________________ From: Eric E Eskam [mailto:[EMAIL PROTECTED] Sent: 19 February 2008 18:18 To: NT System Admin Issues Subject: Re: TrackIT Issue "Lumumba, Juma \(ILRI-ICRAF\)" <[EMAIL PROTECTED]> wrote on 02/19/2008 07:51:43 AM: > We use TrackIT for the Helpdesk software. Has anybody explored a feature > whereby other than a technician closing a job or ticket as being done, > the user can also comment if the job was done satisfactorily or can add > comments? We want this feature as part of feedback from ou customers. We use: http://www.thinkhdi.com/services/csi.aspx <http://www.thinkhdi.com/services/csi.aspx> in conjunction with our ticketing software and really like it. Very flexible and the reporting is excellent. Eric Eskam =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= The contents of this message are mine personally and do not reflect any position of the U.S. Government "The human mind treats a new idea the same way the body treats a strange protein; it rejects it." - P. B. Medawar ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
