This should not be complicated. Get someone to play around with Access. There are many templates you can try out. I am no database expert, but I created my own helpdesk database using Access 2007. The database is imported into my SQL 2000 server. An html link is then placed on our web server for users to submit IT requests. I get an email that a user has submitted an IT request. I then open the database to look at the request. It is easier for me this way because I can customize my annual report to management regarding who created the most problems, what were the most problems about, how many tickets were opened/closed this week/month, how many server reboots did we performed, web server downtime, etc. Emory uses Remedy, but this is too complicated for my environment. Plus 99% of my users(180+) never call the help desk to report issues. They call or email me directly so I have to log and close the calls in Remedy myself if I need to track my work. -Z.V. From: Murray Freeman [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 20, 2008 4:45 PM To: NT System Admin Issues Subject: EMPLOYEE TIMEKEEPING SYSTEM We are a small office, approx 40 employees, and we keep track daily of "projects" worked on by number of hours. We would like to implement a new system that would have a web component and would allow us to either print timesheets or just email them to the payroll dept. Any ideas would be appreciated. Murray This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Davis H. Elliot Company . Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Davis H. Elliot Company . Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments.
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