In some places they say 5-day wait, in other places they say 1-day wait. The 5 day wait is to prove that nobody else is actually using the account. Either my account is active for reasons I know not, or "activity" includes what is is now doing without any human involvement - forwarding mail received to another gmail box. The first time I tried this I waited much longer than 5 days - probably more like 10 days - but I still didn't get any security question. I even tried using the "somebody else has stolen my account" submission (which would keep the account active and make password reset impossible if the secondary E-mail wasn't known), but all I got back was the same canned response and no change. I know they're aiming to make a self-service system, but they need to have a human at least monitoring that processing and able to intervene when needed. Carl
_____ From: Spencer Read [mailto:[EMAIL PROTECTED] Sent: Friday, February 29, 2008 3:38 AM To: NT System Admin Issues Subject: RE: Gmail - how do you get a human to help with an account issue? I seem to remember using a forgotten password option there some time ago I'm sure there was a 5 day wait and then I had to try again, then it went through the security question and then reset it Still no human contact though ...Spence From: Carl Houseman [mailto:[EMAIL PROTECTED] Sent: 29 February 2008 03:36 To: NT System Admin Issues Subject: OT: Gmail - how do you get a human to help with an account issue? I've got another gmail box/address with an unknown password. All mail sent to it appears in this mailbox, so I must have set it to forward at some point. I want regain access to it and change that setting. Password reset e-mails don't deliver anywhere I can access - I have no idea what the secondary e-mail address might have been, probably an ISP I left a long time ago. Attempts to use their "contact us" form just result in the same form message "we fixed the problem, try again", and of course nothing is changed. Is there some trick to getting human-based help from gmail? Carl ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ _____ This is a confidential email. StarCase may monitor and record all emails. The views expressed in this email are those of the sender and not StarCase. StarCase (UK) Ltd Trading Address: Berkeley Business Park, Wainwright Road, Worcester WR4 9FA Email: [EMAIL PROTECTED] Company Number: 2075324 Registered in England Registered Office: Sterling House, Fulbourne Road, London E17 4EE VAT Registration Number: GB 455 2071 64 ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
