TAC, in conjunction with the design engineer is your best resource for this. Raise the severity of the call. To me, this is a system down situation.
On Fri, Mar 28, 2008 at 2:16 PM, Max Krone <[EMAIL PROTECTED]> wrote: > Hello, > > I know this is off topic but was hoping someone could give me some > direction. We have a Cisco Call Manager VOIP phone system with a Cisco > Contact Manager call center server. Since the implementation about two > months ago we have experienced an issue where if all of the call center > agents are on the phone, the majority of incoming calls are disconnected > while waiting in the queue. This has led to some very unhappy customers and > our management is grumbling. Our phone vendor has issued a TAC with Cisco > which has led to some configuration changes and and IOS upgrade but the > problem has not been solved, or even improved for that matter. > > Does anyone have any recommendations of troubleshooting resources or have > run into a similar problem and can give me some options of things to check. > > Thanks and happy Friday! > > Max > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
