You could use Web+Center from http://www.inet-sciences.com/ to allow remote users to log a call.
Remote Control: How about TeamViewer? http://www.teamviewer.com/index.aspx It's faster than LogMeIn and not too expensive. Or perhaps Himachi https://secure.logmein.com/products/hamachi/vpn.asp to create a VPN connection and then use RDP to hit client machines? Other alternatives: http://www.techinline.com/prices/ http://www.instanthousecall.com/ Roger Wright -----Original Message----- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
