I use PcHelpWare, which is the latest version published by the old VNC
SingleClick folks. It runs great on Vista, can be run from behind a
NAT'd network, and best of all, is free.
Klint
Roger Wright wrote:
I've had solid success with CrossLoop in many support sessions over the
internet. The only issues were with early CrossLoop versions and
Vista's UAC. Those have been resolved in release 2.1 however.
CrossLoop is very user-friendly and is perfect for an on-demand remote
control solution. It's not applicable for an always-available situation
where you don't have a user at the remote end.
Roger Wright
-----Original Message-----
From: Erik Goldoff [mailto:[EMAIL PROTECTED]
Sent: Monday, May 12, 2008 11:05 PM
To: NT System Admin Issues
Subject: RE: Remote Helpdesk Solutions
Thanks ... I've done some trials with it at home, from an XP laptop
to/from
an XP desktop, but not at two physically different sites (yet) ...
Worked OK
for me on the local tests (even though it still uses the Internet as
connection intermediary)
-----Original Message-----
From: Jon B. Lewis [mailto:[EMAIL PROTECTED]
Sent: Monday, May 12, 2008 10:37 PM
To: NT System Admin Issues
Subject: RE: Remote Helpdesk Solutions
It just never would connect for me. It's been a month or two but when I
tried it it said "waiting for connection" for the longest time then
finally
said "connecting" but it never did. Just checked my IM log and it was
early
March. Maybe they've got some kinks worked out.
Jon Lewis
-----Original Message-----
From: Erik Goldoff [mailto:[EMAIL PROTECTED]
Sent: Monday, May 12, 2008 9:26 PM
To: NT System Admin Issues
Subject: RE: Remote Helpdesk Solutions
Can you elaborate on how crossloop failed for you ? I'm considering
using
it to support some remote clients and am interested in your experience.
Thanks
Erik
-----Original Message-----
From: Jon B. Lewis [mailto:[EMAIL PROTECTED]
Sent: Monday, May 12, 2008 2:25 PM
To: NT System Admin Issues
Subject: Remote Helpdesk Solutions
Hello all. I'm looking for some suggestions and opinions from this
group.
Our company services a handful of small businesses in our area.
Currently we have no remote helpdesk solution in place but we're wanting
to
move in that direction. With gas prices what they are it makes little
sense
to drive 20 miles to tell someone their caps lock is one when they're
typing
their password. I've looked around at a few of the companies in this
space
and wanted to see what suggestions you guys might have. I've currently
used
logmein which is nice but a little over our price range as we don't have
THAT many clients. I've tried crossloop but didn't have much luck with
that. I've also used iremotepc.com which is looking kind of promising
for
me. What are the others that I'm missing? Or any other tidbits that I
should know.
Jon Lewis
~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~
~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date:
5/12/2008
7:44 AM
No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date:
5/12/2008
7:44 AM
~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~
~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~
~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date:
5/12/2008
7:44 AM
No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date:
5/12/2008
7:44 AM
~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~
~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~
~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~
~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
