8-12 calls per day for a 40 person staff is a lot. I would do a network assessment because if their network is always on fire or their users are exceptionally needy you will be spending a lot of time there.
Original Message: ----------------- From: Liu, David [EMAIL PROTECTED] Date: Wed, 28 May 2008 09:08:41 -0400 To: ntsysadmin@lyris.sunbelt-software.com Subject: Re: Support fee A day, I wish it were per month :) David Liu Answering from my blackberry. I'm on the move -----Original Message----- From: Michael B. Smith <[EMAIL PROTECTED]> To: NT System Admin Issues <ntsysadmin@lyris.sunbelt-software.com> Sent: Wed May 28 09:06:43 2008 Subject: RE: Support fee A day? A week? A month? Regards, Michael B. Smith MCSE/Exchange MVP http://TheEssentialExchange.com -----Original Message----- From: Liu, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 28, 2008 8:53 AM To: NT System Admin Issues Subject: RE: Support fee Average 8-12 calls. > -----Original Message----- > From: Michael B. Smith [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 28, 2008 7:21 AM > To: NT System Admin Issues > Subject: RE: Support fee > > I would want to know how many calls. > > Depending on the userbase, 40 people can either consume almost-none of > my > time or 100% of my time. > > Regards, > > Michael B. Smith > MCSE/Exchange MVP > http://TheEssentialExchange.com > > -----Original Message----- > From: Liu, David [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 28, 2008 1:04 AM > To: NT System Admin Issues > Subject: Support fee > > A question for the consultants/support for-hire folks out there: > > What's the ballpark monthly fee you wd charge for a userbase of 40 in > California (30 PC/10 Macs) , 90% desktop support + level one call > fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1 Print > Server (e..g powercycling boxes if they cannot be brought up after a > remote reboot, basic AD user administration of locking/unlocking accts, > tape rotations given most AD administration/maintenance/support is done > centrally at the headquarters) ? > > Do you charge per head or per machine? > > I'm asking as we are currently faced with having to renew a contract > with an outside vendor & I want to see what's considered reasonable > market price for CA. > > Thanks in advance for your input, > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ -------------------------------------------------------------------- mail2web.com - Microsoft® Exchange solutions from a leading provider - http://link.mail2web.com/Business/Exchange ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
