Hi all, We offer support services to many companies, and one of our existing customers (who are due for renewal) has started to make noises about us passing Questionairres/feedback forms to their management team and a few random end users.
To and I quote "extract information from people, letting us know what they expect from their support, but that they might not know they expect", they have mentioned this a few times with regards to contracts they are working on with their clients and have not actually came right out and said we should do this. Other things that have been mentioned are "I know that I know what I expect from a support company but I don't know if it is my concious mind, and correctly worded questions will be able to bring that information to the fore and allow a suppor provider to ensure that their offering matches my requirements." So we think that it would be good to make up questionaires and carry out interviews with certain staff members to "Get" this information out of them. Unfortunately no on ehere has the 1st clue about where to start with this and my google fu skills are weak today as I cant find anything. Does anyone have any suggestions as to where we can start. Thanks Graeme -- Carbon credits are a bit like beating someone up on this side of the world and sponsoring one of those poor starving kids on the other side of the world to make up for the fact that you're a complete shit at home. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
