I thought Symantec and McAfee where based in the US. I also heard that CA was
in India but that they were understandable. Maybe its the philipino accent I
have a hard time but I am pretty good with accents, I live in Miami (melting
pot) and I have a slight Irish accent myself.
Anyway, I spent an hour and ten minutes on hold yesterday to speak to a tech
and I just gave up after hearing the same horrible song a zillion times. I
opened an email ticket because after installing XP SP3 on my workstations I
cannot do remote installs of the client from the console. Thats just my
suspicion, it could be something else.
James
----- Original Message -----
From: John Gwinner
To: NT System Admin Issues
Sent: Friday, August 22, 2008 1:52 PM
Subject: RE: Corporate antivirus recommendation
Regarding understanding tech's, I think that's anywhere these days.
My top three requirements would be:
1) Excellent threat detection record and frequent updates to threat
definitions.
2) Good admin interface with easy and reliable remote installs.
3) Good deep scanning ability of clients with a real-time scan that
doesn't hog resources.
For our needs I'd add:
4) Ability for external laptops that have never been in the office to get
updates
Panda says they do 4, but I evaluated it and it didn't seem to be as well
integrated as Trend. Every time I've evaluated our situation I've stuck with
Trend. Some of our users revolt and purchase Symantec because "it's the
standard". *sigh*
We're a consulting company and 95% of our users have never stepped foot in
the office, so I need something that works well outside the firewall.
== John ==
From: James Kerr [mailto:[EMAIL PROTECTED]
Sent: Friday, August 22, 2008 9:12 AM
To: NT System Admin Issues
Subject: Re: Corporate antivirus recommendation
I want to dump trend just so I don't have to hear their horrendous hold song
anymore. That and the more then one hour hold times to speak to a tech then
when I get a tech there is a 50/50 chance I wont be able to understand him or
her.
James
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
