Have them try to ping something over the VPN Tunnel once Remote Desktop times out. Make sure that it is actually still connected. If they aren't having the problem locally, it would appear to be related to the VPN, so worth ensuring if it's still up before you start chasing something else.
Jeff "Paul Everett" <[EMAIL PROTECTED]> 08/25/2008 05:09 PM Please respond to "NT System Admin Issues" <[email protected]> To "NT System Admin Issues" <[email protected]> cc Subject remote access I have some users who connect from home using a VPN, and then use Remote Desktop to connect to a Terminal Server. The problem they are having is the Remote Desktop session disconnects after 5-20 minutes, and then they can?t reconnect for about 30 minutes. Is there a GP setting that could be kicking them out? These users do not have this issue with Remote Desktop if they here at the campus, only when connecting thru the VPN. The VPN connection appears to stay connected. Thanks, Paul Everett IS Dept. Lee Mental Health Center 239-791-1551 "Lee Mental Health Center, Inc. providing services through Ruth Cooper Center for Behavioral Health Care and VISTA Behavioral Crisis Services. Visit our website at www.leementalhealth.org to learn more." Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message, including attachments. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
