WHEN we had PSS (read before our stock dropped 800%) we had a fantastic TAM and this was the type of thing she would make a personal call on to make sure we understood the importance of the issue.
I do miss her, and I agree MSFT customer service (especially PSS) is very nice. Now if I could get a couple of you to buy a luxury motor-home, perhaps we could get back in the loop ;) -troy -----Original Message----- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Friday, October 24, 2008 5:08 PM To: NT System Admin Issues Subject: Re: Out of Cycle Critical Windows Patch ? Taking this in a slightly different direction... I told the IT Director and COO yesterday that I was patching all servers, and sending an email to all of the laptop users to do the same. They were a bit skeptical, but not only did the emails that I forwarded them from various lists buttress my opinion, this morning I got forwarded a voicemail by the IT Director, from a rep at MSFT. Gist of the message - MSFT is taking this extremely seriously, and you should patch now. Director's comments was "nice job, good of you to jump on this." Anyone else get a call like this from MSFT? It's the first time I've heard of them doing this, and I take it as a really good sign - MSFT is finally getting the real clue about this stuff. Kurt On Fri, Oct 24, 2008 at 3:52 AM, Oliver Marshall <[EMAIL PROTECTED]> wrote: > Chaps, > > The update that was sent out last night, has that caused any issues > elsewhere? We've had a spate of calls from users about problems today, > several servers which were set to auto-update for various reasons have > had varying levels of failure. It's mentally busy here for a Friday, and > the one thing they have in common is that all the machine rebooted for > an update last night. > > Is it just us ? > > Olly ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
