Have you tried postscript drivers instead of pcl drivers? On Tue, Jan 13, 2009 at 10:28 AM, Chinnery, Paul <[email protected]> wrote: > We have about 80 printers (majority are HP's, various models, with about 10 > Ricohs) that are on our network. We use a print server for them so anybody > that needs a printer simply browses to the print server and connects. > > We have had 2 occurrences, recently, that when a new printer is added (in > this last occurrence a Canon) some of the HP's won't print until the print > driver is reinstalled. > > Here's an example: > > A report within our HCIS is automatically generated. The background job > server (which has a job running that listens to see if this report is > generated) is supposed to print the report. However, since the Canon was > added to the print server, the printer to which the bg server was to print > the report doesn't print it. An error is generated similar to this (from > Evt Log on the BG server; print server has no errors): > > Source: dmRenderClasses > Destination: The description for Event ID ( 0 ) in Source ( DMRenderClasses > ) cannot be found. The local computer may not have the necessary registry > information or message DLL files to display messages from a remote computer. > You may be able to use the /AUXSOURCE= flag to retrieve this description; > see Help and Support for details. The following information is part of the > event: > > Unable to print report: ' Document Manager > Destination: \\DIET\DIETITIAN > > So far, the only solution has been to reinstall the printers which really > isn't a solution at all but just a fix. > > Paul Chinnery > Network Administrator > Memorial Medical Center > 231-845-2319 > > > >
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