Thanks for the pointer. I'll be creating a couple Recovery Boot Disks tonight!
Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _____ From: Murray Freeman [mailto:mfree...@alanet.org] Sent: Tuesday, January 20, 2009 2:45 PM To: NT System Admin Issues Subject: RE: Acronis tech support? Was it necessary to first install Windows and True Image 2009? I ask because I make only FULL backups with True Image, and then use a boot CD when I had to restore a system. It's quick and yes, since I only make backups once per month, I'm always slightly behind on some updates and patches. Murray ________________________________ From: Roger Wright [mailto:rwri...@evatone.com] Sent: Tuesday, January 20, 2009 10:19 AM To: NT System Admin Issues Subject: RE: Acronis tech support? An Acronis True Image follow-up: This weekend the HD in my home system suffered catastrophic failure - click, click, click. I purchased a new drive last night, put it in the box, installed XP Home w/no updates and the latest release of Acronis TrueImage 2009. Then plugged in my USB drive and began the restore of my previous system. The first full backup was from mid-October and it was restored and running in about 25 minutes. Then I pointed to the most recent differential from January 16th. That differential took about 2 hours to restore, but when I woke up this morning my machine was just as it was last Saturday morning. All-in-all, a more than satisfactory experience for me. Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _____ From: Steve Pruitt [mailto:adminli...@bytampabay.com] Sent: Wednesday, January 07, 2009 6:12 PM To: NT System Admin Issues Subject: Re: Acronis tech support? Some of you may remember my struggle to get support from Acronis for a program bug I found the beginning of November. I finally got a response from them that I thought I should share: We apologize for the delay in response. As you have mentioned, that you were taking the back up of your system directly on DVDs, but it was not able to burn the last DVD. We would recommend you take the back up of your computer on your hard drive and split that back up and then burn that back up on the DVDs. Please make sure that the compression level of the back up is none. This would resolve your issue. However, if the issue still persists, please feel free to contact us. So, they're saying "you can't back up to DVDs, even though we claim you can. Back up to your hard drive or a second one, then copy the files to DVDs." This has to be one of the dumbest things I've ever heard from any tech support. I ended up buying Paragon Drive Backup. Their user interface could be better, but the program does everything I want it to and does it well. And I've seen in the past that they actually provide tech support. I know Acronis used to be generally regarded as the best, but I'm afraid those days are long gone. Steve ----- Original Message ----- From: Steve Pruitt <mailto:adminli...@bytampabay.com> To: NT System Admin Issues <mailto:ntsysadmin@lyris.sunbelt-software.com> Sent: Sunday, December 07, 2008 9:43 PM Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
