We *always* get IT involved. i.e. ME. J Typically the procedure is that the user calls me with a problem, then I call the vendor if I can't figure it out and then, if requested, I will initiate a logmein session or whatever. About the only time this does NOT happen is with our Payroll lady. she has to deal with our time and attendance / payroll so much that I trust her to let them in when necessary.
John-AldrichTile-Tools From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Wednesday, March 25, 2009 10:01 AM To: NT System Admin Issues Subject: Policy on Remote Tech Support A couple of times recently I've had a user mention to me offhandedly that they called a software vendor for tech support and allowed the support person to remotely access their computer to help fix the problem. My initial reaction is to tell the user that in the future they should not do this without getting me involved first, although we have no actual policy. What do other list members think about allowing vendor support to use LogMeIn, Webex or any of the many other similar systems to take over workstations for troubleshooting? Is this a non-issue, do you have policies against it, somewhere in between? Thanks for your feedback. Confidentiality Notice: ****************** This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.238 / Virus Database: 270.11.28/2022 - Release Date: 03/25/09 07:16:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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