Not sure, but it sounds like a multi-level FAQ or Mind-Map... Check out freemind.sourceforge.net and check it out... It might fit your needs... but then again, you may be looking for something else altogether.
--Matt Ross Ephrata School District ----- Original Message ----- From: Richard Stovall [mailto:richard.stov...@researchdata.com] To: NT System Admin Issues [mailto:ntsysad...@lyris.sunbelt-software.com] Sent: Fri, 05 Jun 2009 10:06:00 -0700 Subject: Decision tree / troubleshooting software recommendations > I am looking for a piece of software, but I don't know exactly what I'm > looking for and thought I'd shout out to the folks here to see if there > are any recommendations. > > What I'm trying to do is find something that will help me create > decision trees/matrices so that less experienced techs can troubleshoot > specific problems. I can create detailed implementation documents all > day long, but they are difficult for other people to use in a pinch when > trying to resolve a problem quickly and I'm not available. > > I know I can create Visio diagrams and such, but I was wondering if > there was a package out there specifically tailored for this kind of > thing. We're a small shop (<100 users) and don't have a formal helpdesk > or trouble ticketing system. Perhaps we should move down that path as > complexity increases, but we're not there today. > > Thanks. Any ideas or suggestions would be helpful. > > RS > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
