I think to a large extent it's luck of the draw. I'm not a fan of the outsourced PSS stuff at all but I understand why they do it having been there myself.
Thanks, Brian Desmond br...@briandesmond.com c - 312.731.3132 -----Original Message----- From: Troy Meyer [mailto:tme...@uoregon.edu] Sent: Friday, July 31, 2009 1:10 PM To: NT System Admin Issues Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS No kidding! In defense of Sharepoint though, many times these sites are setup by consultants or employees that leave with no transfer of administration or knowledge. The time you hear about Sharepoint pain is when they then start looking at upgrading to the next version. Make that a little harder by changing a lot of how things function and are managed in the new version and OUCH OUCH OUCH. And its not necessarily just that product, any service that is specialized where lots of people use it but d t understand the backend could have the same results. Imagine if you had never seen an exchange server before and suddenly you are assigned to upgrade from 5.5 to 2007 (ugh). Anyway, Brian makes a good point, Premier support IS nice (I do miss TAM SPAM). But the fact that standard call back support fixed a fairly complex issue remotely in ~4 hours leads me to believe those folks have their schnicken together as well. -troy -----Original Message----- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Friday, July 31, 2009 10:32 AM To: NT System Admin Issues Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS Just how much does a premier contract cost? When you are a manufacturing company of less than 300 people, I doubt you can afford it. So far all this discussion does is warn me to stay away from SharePoint. Kurt On Fri, Jul 31, 2009 at 07:24, Brian Desmond<br...@briandesmond.com> wrote: > A lot of this is also a function of the fact that you get totally > different support if yo re calling on a pro case (when you call and > put it on a credit card) versus a premier contract. Premiere support > comes with SLAs, a TAM to complain to, etc. The pro cases folks are > outsourced and come with none of that. You get what you pay for > essential > > > > Thanks, > > Brian Desmond > > br...@briandesmond.com > > > > c - 312.731.3132 > > > > From: Rob Bonfiglio [mailto:robbonfig...@gmail.com] > Sent: Friday, July 31, 2009 9:03 AM > To: NT System Admin Issues > Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > I had a call once that last for about 12 hours...but that was mostly > b/c the SharePoint engineer didn't seem to know much about SQL...after > about 10-11 hours of working he got a SQL engineer on the phone and it > was fixed pretty quickly. > > On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee <c...@massbar.org> wrote: > > +1 on that You really did get luck PSS for SharePoint and MOSS > +is not > spiffy. > > > > CFee > > > > > > ________________________________ > > From: Ken Schaefer [mailto:k...@adopenstatic.com] > > Sent: Thursday, July 30, 2009 8:05 PM > > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > Four hours is nothing ;-) > > > > ve had PSS calls open for weeks with SharePoint. Had another > SharePoint + DPM issue that went all the way back to the PGs to have > them figure out which of the two products (or how they were > interacting) was breaking DPM. I think that was 6 weeks all up. > > > > Cheers > > Ken > > > > From: Marty Nelson [mailto:mnel...@transdyn.com] > Sent: Friday, 31 July 2009 1:03 AM > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > I ended up on the phone with MS for four hours so something went > really wrong and thank god they knew where to fix it! > > > > Thanks again for the suggestions. > > > > -Marty > > > > From: Ken Schaefer [mailto:k...@adopenstatic.com] > Sent: Wednesday, July 29, 2009 6:20 PM > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > The Configuration Database is an SQL Server (or MSDE) database somewhere. > I s usually called SharePoint_Config (for MOSS at least). So, you > have to have SQL Server or MSDE somewhere, and it needs to be hosting this > database. > > > > You can run the SharePoint Technologies Configuration Wizard to > reconnect to the database, but you obviously need to know what your > SQL Server name/instance is... > > > > Cheers > Ken > > > > From: Marty Nelson [mailto:mnel...@transdyn.com] > Sent: Thursday, 30 July 2009 3:49 AM > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > Sorry, a little more info. This is running on a W2K3 SP@ machine with IE7. > Now it s degraded to the point to where I cannot even connect to the > central management pag Says Cannot connect to the configuration > database > > > > Now when I set this up originally YEARS ago, I accepted all of the > defaults and now have no idea where the data reside I have ~* very > lightly used SharePoint sites, none of which are available at the moment. > > > > This database error is a new phenomenon since I last posted > > > > Thanks, > > > > -Marty > > > > From: Marty Nelson [mailto:mnel...@transdyn.com] > Sent: Wednesday, July 29, 2009 10:20 AM > To: NT System Admin Issues > Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 > PROBLEMS > > > > So I started the workup to this upgrade yesterday. Got all of the > prereq stuff loaded, ran a prescan everything came back dand Ran > the upgrade, looked like it finished with no problems. And tha s > where it fell off of a clif Looking at the upgrade.log file there > are some errors and failures, but I have no idea what it means, much > less how to fix them If there s anyone out there that can help me out I > would greatly appreciate it! > > > > FWIW, these are the instructions I ve been following: > > > > http://technet.microsoft.com/en-us/library/cc424954.aspx > > > > PLEASE HELP! > > > > -Marty > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
