I have to go through Sage for one of our products. (SalesLogix) I remember they have VERY large re-instatements fees. >From what I recall, I can skip & renew support as needed, and buy it back pro-rated as needed (I actually thought that was sweet). If I have an issue 3/4 of the way through the year, I can just add back support, and only pay for the remaining for the 1/4 the year. But I HAVE to keep Maintenance current, or else be dinged with huge re-instate fees. I bet it varies for each of their products though... Sam
________________________________ From: Gene Giannamore [mailto:gene.giannam...@abideinternational.com] Sent: Wednesday, August 19, 2009 5:26 PM To: NT System Admin Issues Subject: [OT] Sage software north america Just wondering about other people's experiences with support and licensing with the various products from this company in USA. I am used to the support and licensing practices used with MAS90 ( when Sage first bought SOA, and when they brought out the first graphical version). We currently are using Sage's MasterBuilder (formerly from Intuit - originally from Omware). And the licensing and support practices are a bit different. Basically, the current controller did not understand the ramifications of only renewing support for half our licenses, 1 year ago. Now sales is demanding we purchase new licenses at full price. This seems strange to me, since when the exact same thing happened at a former employer (with MAS90 evolution III), Sage required payment for the missed 2 years of support plus a small penalty (total was still much less than the full price of the non-renewed licenses). Gene Giannamore Abide International Inc. Technical Support 561 1st Street West Sonoma,Ca.95476 (707) 935-1577 Office (707) 935-9387 Fax (707) 766-4185 Cell gene.giannam...@abideinternational.com www.abideinternational.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
