Why would auditing require a bunch of hard disk space?  Just manage your log 
sizes and you should be OK.  I do it all the time.

 

Unless I'm missing something...

 

From: Jim Majorowicz [mailto:jmajorow...@gmail.com] 
Sent: Monday, August 24, 2009 4:51 PM
To: NT System Admin Issues
Subject: Troubleshooting a file problem

 

I've got a tricky situation with disappearing files at one of my clients.  The 
server in questions is a Windows SBS 2003 R2 Std that is currently up to date.  
Here's the situation:

 

They've got a series of folders for all the projects they work on that are 
accessed by a number of different departments.  The file structure for the 
Projects is that they're listed by project number then name, and under each of 
those folders is a standard template that contains information from each 
department in their own folders.  It looks something like this:

 

Projects:

  |-10000 - Project #1

  |    |-Billing

  |    |-Drawings

  |    |-Engineering

  |    |-Proposal

  |    |-Etc.

  |-10010 - Project #2

  |-20132 - Project #3

         .

         .

         .

  |- 99999 - Project Template

  |-Archive

  |-Etc.

 

What happens is, about once every other month or so somewhere in that list of 
projects one folder will lose about ½ of the folders and data inside it and all 
the Project folders and other information below that spot "disappear".  They 
can be successfully restored via Shadow Copy, but the client wants to know 
exactly what is happening and prevent it from happening.

 

The only thing I can think of is that somebody has these folder all expanded in 
Windows Explorer and somehow manages to click and select a random folder in the 
list, select it and everything below it in that view and delete it.  But I 
can't prove who, when and why and they want these answers.

 

I'm hesitant to turn on file access logging, as that would require a bunch of 
hard drive space while we're waiting for this to happen again.   Their onsite 
desktop support guy seems to want to blame the Shadow Copy service since the 
last time this happened he was working with data in one of the folders that got 
deleted that morning, but it was gone that afternoon after the Shadow Copy had 
fired off at noon.

 

Is there a better way to figure out what is happening, or do I just need to 
suck it up, turn on file access logging, make some space for the logs and wait 
for it to occur again?

 

Regards,

Jim Majorowicz, MCP

Sr. Network Engineer

 

Whitsell Computer Services

(503) 297-8440x12

www.whitsell.com

We can support you no matter where you are.  Ask me for details.

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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