The particular contract I was working on at the time insisted on many things being done at the point of initial contact (i.e. no transfer of call allowed) that should really have been passed through to the server teams. And the second-line guys would have been wasted taking calls. Too many yes-men in amongst the service delivery teams was what it boiled down to.
Luckily I don't work for that account any more. 2009/8/25 Ken Schaefer <k...@adopenstatic.com> > Why do first line support people have that type of access to AD? > > > > Cheers > > Ken > > > > *From:* James Rankin [mailto:kz2...@googlemail.com] > *Sent:* Tuesday, 25 August 2009 3:34 PM > *To:* NT System Admin Issues > *Subject:* Re: Troubleshooting a file problem > > > > Whoa...I wish I'd known about that before. I've lost track of the number of > times I've had to root through Active Directory as first-line support guys > had a demented accidental drag and dropped organizational units into other > OUs. With loads of GPOs linked to them, naturally. > > 2009/8/24 Ben Scott <mailvor...@gmail.com> > > On Mon, Aug 24, 2009 at 5:09 PM, Erik Goldoff <egold...@gmail.com> wrote: > > I've run into similar situations before, and in every case, it was > someone > > accidentally click-dragging folders and files from there intended > location > > to some obscure spot ... > > Yah, ditto, we see that all the time. The stuff isn't actually > gone, just moved to a nearby folder. > > It often happens with people who still haven't figured out > double-clicking, and end up doing > click-drag-click-drag-drag-click-click-drag spasms. > > > > > > > > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." http://raythestray.blogspot.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
