Fire up task manager when it happens. See what the process is. Msinfo.exe is a virus/adware usually and msinfo32.exe is part of the OS.
-----Original Message----- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, September 01, 2009 11:56 AM To: NT System Admin Issues Subject: RE: MSINFO popping up User reports that he doesn't recall any consistency in what he was doing immediately prior to the MSINFO window popping up. -----Original Message----- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, September 01, 2009 11:10 AM To: NT System Admin Issues Subject: Re: MSINFO popping up 2009/9/1 John Aldrich <jaldr...@blueridgecarpet.com>: > One of my users has an HP Pavilion laptop ... Standard question: What release and edition of Windows, and what Service Pack? > ... starting to pop up more and more often ... turned out to be MSINFO. I can't even start MSINFO from Start -> Run on my box. I have to hunt down the icon in the Start Menu. What's he doing when/before MSINFO opens? What programs are running in the background? Check startup items. I seem to recall MSINFO was introduced as part of MS Office (way back when); maybe check around in there? Do you have good anti-virus? Does the user have admin rights? > He says that > typically, no matter what he does, the laptop shuts down on him shortly > after seeing the window pop up. Do you have the auto-reboot on STOP feature turned on? If so, that often translates into "my computer is shutting off" from the users. We turn turn this off as part of our standard config. It's one of Microsoft's dumber ideas, IMNSHO. System Properties -> Advanced tab -> Startup and Recovery Settings -> "Automatically restart". -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.409 / Virus Database: 270.13.74/2339 - Release Date: 09/01/09 06:52:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
