One more time. I have not had the problem reappear after this and the end user can do this themselves. This works for calendar as well. Just change part 2 to calendar rather than address book.
You can try the steps below to see if this resolves the issue. 1) Ask the BlackBerry smartphone user to delete the Desktop [SYNC] service book from the BlackBerry smartphone, then undelete it by completing the following steps: a. On the Home screen of the BlackBerry smartphone, go to Options > Advanced Options > Service Book. b. Highlight Desktop [SYNC], display the menu and click Delete. c. Confirm the delete before exiting the Service Book option. d. Navigate back to the Service Book option, display the menu and click Undelete. Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see KB12487. 2) These steps only apply to BlackBerry Device Software 4.5 to 4.7. To delete the data in the Address Book application over the wireless network and reload it from the BlackBerry® Enterprise Server, complete the following steps: a. On the BlackBerry smartphone, open the Address Book application. b. Display the menu and click Options. c. Type RSET. Note: For BlackBerry smartphones that support SureType® technology, use the multi-tap input method. If wireless synchronization of the Address Book application is turned on, the following message will appear: This will erase your Desktop address book, and reload it from your server. Continue? After the data in the Address Book application has been deleted, the following message will appear: The Desktop address book has been wiped. It will be repopulated from your server. The Address Book application will be re-populated with Address Book data from the BlackBerry Enterprise Server and the following message will be displayed: Repopulation of the address book -----Original Message----- From: Mark Robinson [mailto:mark.robin...@cips.org] Sent: Tuesday, October 06, 2009 6:44 AM To: NT System Admin Issues Subject: RE: BES 4.1 syncing Hi, I'm just picking up this thread. I have been experiencing the exact same issue since we installed BES over 12 months ago. Can I ask you guys which network carrier you are using? Just wondering if there's a common theme. We are with Vodafone. Thanks Mark -----Original Message----- From: Martin Blackstone [mailto:mblackst...@gmail.com] Sent: 06 October 2009 14:39 To: NT System Admin Issues Subject: RE: BES 4.1 syncing If its just a few users, try that method I sent you. Its more complicated that in looks. Also for sanities sake, ensure that in the contacts section on the BB wireless sync is set to yes. -----Original Message----- From: Benjamin Zachary - Lists [mailto:li...@levelfive.us] Sent: Monday, October 05, 2009 6:54 PM To: NT System Admin Issues Subject: RE: BES 4.1 syncing Thanks all for the tip. I will try the remove/add of the contact on the device. Both my bes problems are small 3-4 users. I know at one its all of them on the 2007 but on the other its just 1. -----Original Message----- From: Jeremy Anderson [mailto:jer...@mapiadmin.net] Sent: Monday, October 05, 2009 9:35 PM To: NT System Admin Issues Subject: RE: BES 4.1 syncing For what its worth.... I have seen that exact issue before, at 2 different clients. The bad news is, I don't know the fix. In one case I synced the contacts using desktop manager The other was not my client and they reinstalled BES (WTF?) -----Original Message----- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Monday, October 05, 2009 6:30 PM To: NT System Admin Issues Subject: Re: BES 4.1 syncing On Mon, Oct 5, 2009 at 8:54 PM, Benjamin Zachary - Lists <li...@levelfive.us> wrote: > I have a couple of sites where contacts don't seem to be syncing properly. For all users on the server? That's odd. I've had various cases where a given user will have trouble, but not everyone. Granted, there are only 11 users on our BES, but still. > I tried everything but removing and re-adding the device. I would indeed try removing and re-adding the device -- or more precisely, the user. When BB Manager asks if you want to delete the BlackBerry info, say "Yes". Then re-add the user and reactivate the device. This is really harmless -- no user data should be lost from either server mailbox or handheld. It only discards server metadata and other "behind the scenes" stuff. (But remember, backups are *always* a good idea.) We're running BES 4.mumble against Exchange 2003. Behavior may be different against other mail servers. > Anything else I could try? Before you do anything else, check the logs. Both Windows Event Spewer and the BES text logs. BES logs *gobs* of debug information to the text logs. This will often at least point out that there is a problem, even if you don't know how to fix it. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ IMPORTANT INFORMATION Internet communications are not secure and therefore CIPS does not accept legal responsibility for the contents of any e-mail message sent via this medium. The content of any e-mail communication is the view of the individual and CIPS does not accept legal liability for the contents. 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Both organisations operate under a group VAT registration number: 3426 489 42. -- Scanned by iCritical. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
