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After a total of five non-returned calls, (my boss even called the General =
Manager and VP of Adobe System's Creative Suite Design & Web Segments, whic=
h got us exactly one return call from a "senior" tech who after 3 minutes s=
aid he' have to escalate it to the server team), a lot of cussing at Adobe =
and working our own angle, we were able to recover 100% of the data....with=
out any help from Adobe.
The setup: Version Cue CS4 installed to its default location similar to the=
below.
C:\Program Files\Common Files\Adobe\CS4\Server
By default it's data lives here:
C:\Program Files\Common Files\Adobe\CS4\Data
Apparently Adobe expects this app to run on workstation OS's because who's =
server is going to have C: as the largest logical drive? Using Adobe's admi=
n tool to change the data folder to D:\Data, Adobe apparently copies some c=
onfig structure or files, it's not simply a re-point.
When CS4 is installed, it creates a systray icon/shortcut and a Control Pan=
el shortcut that is used to start the Version Cue server. These are more th=
an just shortcuts to the .EXE in the \bin folder, because using those short=
cuts, Version Cue run but not in the current user session (you do not get t=
he below box, this way it runs even when nobody is logged in). If you click=
on the .EXE in the \bin folder, you see a command windows with Version Cue=
running.
Apparently when you the overwrite D:\Data .... files with your own files f=
rom a file-level backup, whatever the built-in connection between the systr=
ay / Control Panel and the \bin *.EXE was is now broken. However, launching=
from the \bin folder does launch the server and it does recognize the data=
you have restored. Go figure.
This concludes the second worst week in my 20-year IT career, at least the =
end result was positive!
David Lum // SYSTEMS ENGINEER
NORTHWEST EVALUATION ASSOCIATION
(Desk) 971.222.1025 // (Cell) 503.267.9764
-----Original Message-----
From: Richard Stovall [mailto:[email protected]]
Sent: Friday, October 09, 2009 3:12 PM
To: NT System Admin Issues
Subject: Re: Adobe support, a higher standard.
This sounds reasonable to me, but then again nothing else in this
unfortunate nightmare seems reasonable so far...
On the bright side of the fence, if you figure out how to recover
everything you could sell disaster recovery services for several
hundred bucks / GB and make a small fortune saving other folks' bacon.
Anyway, it goes without saying that you absolutely need a non-writable
copy of that MySQL db archived somewhere. And for goodness sake, do
the same for the E:\Data backup.
Best of luck with it.
On Fri, Oct 9, 2009 at 5:43 PM, Ben Scott <[email protected]> wrote:
> On Fri, Oct 9, 2009 at 5:38 PM, David Lum <[email protected]> wrote:
>> All the data for MySQL is there, we have a DBA who can see the DB, we ju=
st
>> need to figure out how to make Versioncue recognize it.
>
> Well, VerionCue must keep a mapping of human-friendly names to those
> funky-name files somewhere. Maybe you can connect to the MySQL
> database, browse the table structure, and come up with a query that
> generates a list. Then script something to rename the files given the
> query output.
>
> -- Ben
>
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<font face=3D"Calibri, sans-serif" size=3D"2">
<div> </div>
<div>After a total of five non-returned calls, (my boss even called the <fo=
nt color=3D"#2B2B2B">General Manager and VP of Adobe System’s Creativ=
e Suite Design & Web Segments, which got us exactly one return call fro=
m a “senior” tech who after 3 minutes said he’
have to escalate it to the server team), a lot of cussing at Adobe and work=
ing our own angle, we were able to recover 100% of the data….without =
any help from Adobe.</font></div>
<div><font color=3D"#2B2B2B"> </font></div>
<div><font color=3D"#2B2B2B">The setup: Version Cue CS4 installed to its de=
fault location similar to the below.</font></div>
<div><font color=3D"#2B2B2B">C:\Program Files\Common Files\Adobe\CS4\Server=
</font></div>
<div><font color=3D"#2B2B2B">By default it’s data lives here:</font><=
/div>
<div><font color=3D"#2B2B2B">C:\Program Files\Common Files\Adobe\CS4\Data</=
font></div>
<div><font color=3D"#2B2B2B"> </font></div>
<div><font color=3D"#2B2B2B">Apparently Adobe expects this app to run on wo=
rkstation OS’s because who’s server is going to have C: as the =
largest logical drive? Using Adobe’s admin tool to change the data fo=
lder to D:\Data, Adobe apparently copies some config
structure or files, it’s not simply a re-point.</font></div>
<div><font color=3D"#2B2B2B"> </font></div>
<div><font color=3D"#2B2B2B">When CS4 is installed, it creates a systray ic=
on/shortcut and a Control Panel shortcut that is used to start the Version =
Cue server. These are more than just shortcuts to the .EXE in the \bin fold=
er, because using those shortcuts,
Version Cue run but not in the current user session (you do not get the bel=
ow box, this <font color=3D"#000000">way it runs even when nobody is logged=
in). If you click on the .EXE in the \bin folder, you see a command</font>=
<font color=3D"#000000"> windows with
Version Cue running</font><font color=3D"#1F497D">.</font></font></div>
<div><font face=3D"Consolas, monospace" size=3D"2" color=3D"#2B2B2B"> =
</font></div>
<div><font color=3D"#2B2B2B">Apparently when you the overwrite D:\Data R=
30;. files with your own files from a file-level backup, whatever the=
built-in connection between the systray / Control Panel and the \bin *.EXE=
was is now broken. However, launching from the
\bin folder does launch the server and it does recognize the data you have =
restored. Go figure.</font></div>
<div><font color=3D"#2B2B2B"> </font></div>
<div><font color=3D"#2B2B2B">This concludes the second worst week in my 20-=
year IT career, at least the end result was positive!</font></div>
<div style=3D"margin-top: 5pt; margin-bottom: 5pt; "><font face=3D"Comic Sa=
ns MS, cursive" size=3D"2" color=3D"#0D0D0D"><i><b>David Lum</b></i><i> </i=
><font face=3D"Verdana, sans-serif" size=3D"1" color=3D"#FF0000"><b>// </b>=
</font><font face=3D"Verdana, sans-serif" size=3D"1" color=3D"#000000">SYST=
EMS
ENGINEER <br>
NORTHWEST EVALUATION ASSOCIATION<br>
(Desk) 971.222.1025</font><font face=3D"Verdana, sans-serif" size=3D"1" col=
or=3D"#C66D02"> </font><font face=3D"Verdana, sans-serif" size=3D"1" color=
=3D"#548DD4"><b>// </b></font><font face=3D"Verdana, sans-serif" size=3D"1"=
color=3D"#000000">(Cell) 503.267.9764</font></font></div>
<div>-----Original Message-----<br>
From: Richard Stovall [<a href=3D"mailto:[email protected]";>mailto:rich...@=
gmail.com</a>]
<br>
Sent: Friday, October 09, 2009 3:12 PM<br>
To: NT System Admin Issues<br>
Subject: Re: Adobe support, a higher standard.</div>
<div> </div>
<div>This sounds reasonable to me, but then again nothing else in this</div=
>
<div>unfortunate nightmare seems reasonable so far...</div>
<div> </div>
<div>On the bright side of the fence, if you figure out how to recover</div=
>
<div>everything you could sell disaster recovery services for several</div>
<div>hundred bucks / GB and make a small fortune saving other folks' bacon.=
</div>
<div> </div>
<div>Anyway, it goes without saying that you absolutely need a non-writable=
</div>
<div>copy of that MySQL db archived somewhere. And for goodness sake,=
do</div>
<div>the same for the E:\Data backup.</div>
<div> </div>
<div>Best of luck with it.</div>
<div> </div>
<div>On Fri, Oct 9, 2009 at 5:43 PM, Ben Scott <[email protected]>=
wrote:</div>
<div>> On Fri, Oct 9, 2009 at 5:38 PM, David Lum <[email protected]&=
gt; wrote:</div>
<div>>> All the data for MySQL is there, we have a DBA who can see th=
e DB, we just</div>
<div>>> need to figure out how to make Versioncue recognize it.</div>
<div>></div>
<div>> Well, VerionCue must keep a mapping of human-friendly names=
to those</div>
<div>> funky-name files somewhere. Maybe you can connect to the My=
SQL</div>
<div>> database, browse the table structure, and come up with a query th=
at</div>
<div>> generates a list. Then script something to rename the files=
given the</div>
<div>> query output.</div>
<div>></div>
<div>> -- Ben</div>
<div>></div>
<div><font face=3D"Consolas, monospace" size=3D"2"> </font></div>
<div><font face=3D"Consolas, monospace" size=3D"2"> </font></div>
</font>
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
<BR>
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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