I used Track-It at a previous job. After our purchase, they were bought by Intuit and the price GREATLY increased (our renewal price was higher than our original purchase price). That left a bad enough taste in my mouth to never venture their way again. Hopefully, the folks are Numara have improved the situation, but from everything I have heard they are still very pricey when you consider that their competition (the products that HAVE been mentioned in this and other threads) are free, or very close to it. Tim
-----Original Message----- From: Alex Eckelberry [mailto:al...@sunbelt-software.com] Sent: Tuesday, December 22, 2009 3:40 PM To: NT System Admin Issues Subject: RE: looking for free helpdesk solution I'm curious, the folks at Numara Software are down the street from us but no one on these help desk threads ever mentions their product, Track-It. Is it just too high priced or something? (I have no agenda other than curiosity) Alex Alex Eckelberry, CEO Sunbelt Software 33 N. Garden Avenue, Clearwater, FL 33755 p: 727-562-0101 x220 e: a...@sunbeltsoftware.com MSN: alex...@hotmail.com w: www.sunbeltsoftware.com b: www.sunbeltblog.com -----Original Message----- From: Laurence Childs [mailto:laurence.chi...@btinternet.com] Sent: Tuesday, December 22, 2009 5:27 AM To: NT System Admin Issues Subject: looking for free helpdesk solution Hi All i have been supporting a couple of local organisations for a few years now recently i was made redundant and have expanded the portfolio of customers that i support I'm looking for some way of logging support tickets that my customers raise so that i can track them and also perhaps report on them at the end of the month as I'm a small organisation i need something free, or as close to as possible i do remember something from a few years ago that was web based that ran on a local server with an MS access database back end but can't find it when searching the Internet recently if anybody knows of anything that may fit the bill could they point me in the right direction? thanks Laurence ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
