First, we have 3 tape units on 3 different servers. We are up to date on patches, and the problem has occurred on all three tape drives. When the cleaning light illuminates, we runn the cleaner tapes.
Murray ________________________________ From: Don Guyer [mailto:don.gu...@prufoxroach.com] Sent: Friday, March 12, 2010 9:17 AM To: NT System Admin Issues Subject: RE: NTBACKUP PROBLEM Is the server up to date with service packs, etc? Anything in the Event Log? Is the tape drive's hardware driver recent? Has the tape drive been cleaned recently? Don Guyer Systems Engineer - Information Services Prudential, Fox & Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com From: Murray Freeman [mailto:mfree...@alanet.org] Sent: Friday, March 12, 2010 10:10 AM To: NT System Admin Issues Subject: NTBACKUP PROBLEM We're using Windows Server 2K3 NtBackup to backup our servers to tape. >From time to time, a backup job doesn't run, and in trying to get the backup to run, we ultimately have to reboot the server that runs the backup. I've even uninstalled and reinstalled the tape drive and it shows as connected. When the backup job runs, it gets as far as "preparing" to do the shadow backup and then times out. It senses the tape, but the job never gets past the "preparing to copy" stage. Invariably the server reboot solves the problem, but I don't like to have to do the reboot. Anyone here have any ideas as to the cause of the problem and a fix that won't require a reboot? Murray Freeman IT Manager Association of Legal Administrators 75 Tri-State International Suite 222 Lincolnshire, IL 60069-4435 847.267.1252 TEL 847.267.1329 FAX 847.267.1367 DIRECT mfree...@alanet.org www.alanet.org Your connection to knowledge, resources and networking ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
