Something (like a firewall) may be blocking the remote call... I believe it(Windows) uses port 135/139 for the calls. You can try to telnet <remote IP> 135 (and then 139) and see if it opens a connection?
Thanks, Jeff Cain Technical Support Analyst Sunbelt Software Email: supp...@sunbeltsoftware.com<mailto:supp...@sunbeltsoftware.com> Voice: 1-877-673-1153 Fax: 1-727-562-5199 Web: <http://www.sunbeltsoftware.com<http://www.sunbeltsoftware.com/>> Physical Address: 33 N Garden Ave Suite 1200 Clearwater, FL 33755 United States -------------------------------------------------------- If you do not want further email from us, please forward this message to listmana...@sunbelt-software.com<mailto:listmana...@sunbelt-software.com> with the word 'unsubscribe' in the subject of your email. -------------------------------------------------------- Helpful Sunbelt Software Links: Knowledge Base<http://support.sunbeltsoftware.com/> Open a New Support Ticket<http://www.sunbeltsoftware.com/Support/Contact/> Sunbelt Software Product Support Communities<http://www.sunbeltsoftware.com/communities/> From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Friday, May 07, 2010 2:57 PM To: NT System Admin Issues Subject: RE: Virpe does NOT reboot client machines Yes and yes. [cid:image001.jpg@01CAEDF5.F8BC7070][cid:image002....@01caedf5.f8bc7070] From: Jeff Cain [mailto:je...@sunbelt-software.com] Sent: Friday, May 07, 2010 2:55 PM To: NT System Admin Issues Subject: RE: Virpe does NOT reboot client machines John, The remote shutdown command just issues an SCM call to do the reboot. I assume that you're logged in and using the console as a domain admin, and that domain admin has admin rights on the remote machine? Thanks, Jeff Cain Technical Support Analyst Sunbelt Software Email: supp...@sunbeltsoftware.com<mailto:supp...@sunbeltsoftware.com> Voice: 1-877-673-1153 Fax: 1-727-562-5199 Web: <http://www.sunbeltsoftware.com<http://www.sunbeltsoftware.com/>> Physical Address: 33 N Garden Ave Suite 1200 Clearwater, FL 33755 United States -------------------------------------------------------- If you do not want further email from us, please forward this message to listmana...@sunbelt-software.com<mailto:listmana...@sunbelt-software.com> with the word 'unsubscribe' in the subject of your email. -------------------------------------------------------- Helpful Sunbelt Software Links: Knowledge Base<http://support.sunbeltsoftware.com/> Open a New Support Ticket<http://www.sunbeltsoftware.com/Support/Contact/> Sunbelt Software Product Support Communities<http://www.sunbeltsoftware.com/communities/> From: John Leto [mailto:jo...@colonialsavings.com] Sent: Friday, May 07, 2010 2:47 PM To: NT System Admin Issues Subject: RE: Virpe does NOT reboot client machines And good luck getting through on the support line. I've tried two different times, the hold times are out of control again. From: Jonathan Link [mailto:jonathan.l...@gmail.com] Sent: Friday, May 07, 2010 1:45 PM To: NT System Admin Issues Subject: Re: Virpe does NOT reboot client machines I would suggest waiting until you can get on that forum. :-) On Fri, May 7, 2010 at 2:43 PM, John Aldrich <jaldr...@blueridgecarpet.com<mailto:jaldr...@blueridgecarpet.com>> wrote: Well, if I *could* get on the forum, I'd ask. :) [cid:image001.jpg@01CAEDF5.F8BC7070][cid:image002....@01caedf5.f8bc7070] From: Michael B. Smith [mailto:mich...@smithcons.com<mailto:mich...@smithcons.com>] Sent: Friday, May 07, 2010 2:36 PM To: NT System Admin Issues Subject: RE: Virpe does NOT reboot client machines HeckifIknow. Call or email support, or ask the question on THAT forum. :-P Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com<http://theessentialexchange.com/> From: John Aldrich [mailto:jaldr...@blueridgecarpet.com<mailto:jaldr...@blueridgecarpet.com>] Sent: Friday, May 07, 2010 2:34 PM To: NT System Admin Issues Subject: RE: Virpe does NOT reboot client machines Well, that may very well work, but why does Vipre offer the option to remotely restart a computer if it's not really doing to do it? I'll give that a shot next time, fwiw, but I'd like to know the answer to my question. :) [cid:image001.jpg@01CAEDF5.F8BC7070][cid:image002....@01caedf5.f8bc7070] From: Michael B. Smith [mailto:mich...@smithcons.com<mailto:mich...@smithcons.com>] Sent: Friday, May 07, 2010 2:19 PM To: NT System Admin Issues Subject: RE: Virpe does NOT reboot client machines Shutdown -r -f -t 0 -m \\computername<file:///\\computername> Seems to work pretty well, IME. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com<http://theessentialexchange.com/> From: John Aldrich [mailto:jaldr...@blueridgecarpet.com<mailto:jaldr...@blueridgecarpet.com>] Sent: Friday, May 07, 2010 2:10 PM To: NT System Admin Issues Subject: Virpe does NOT reboot client machines Why does Vipre offer to let you reboot client machines if it's not really doing to do it? I've told several machines to automatically reboot and they have not done so. I have ended up either going to the machine in question and manually rebooting it or logging into the machine from remote and telling it to reboot that way. [cid:image001.jpg@01CAEDF5.F8BC7070][cid:image002....@01caedf5.f8bc7070] ... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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