That was last year sometime. I think all of that was resolved within a few weeks of the problem. I don't know anyone running Vipre either on 3.1 or 4 having compatibility issues with ShadowProtect. I am sure Sunbelt can chime in to confirm.
From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Wednesday, May 26, 2010 2:31 PM To: NT System Admin Issues Subject: VIPRE and Shadowprotect This was mentioned in the original "Open letter to Alex Eckelberry" posting: "Unbeknownst to us, Zenith deploys StorageCraft's backup product, Shadowprotect, which we have found has significant incompatibilities with VIPRE. Of course, this was a fault of both companies -- we should have tested the scenarios before moving forward with the relationship. It simply never factored into the equation, since we had previously worked just fine with CounterSpy. Lesson learned: Our partner team will now test partner products before proceeding with a relationship. So, there were a slew of resellers that picked up VIPRE, deployed it to their customers, and started experiencing serious issues on servers. It took both Zenith and Sunbelt some time to figure out what the cause of the issues were. In addition, this partnership brought in a large amount of new resellers to Sunbelt, who weren't familiar with the company and our history of service. Exacerbating the situation was that support response went down, because so many resellers signed on at once that our support lines were overwhelmed. We have been in active communication with Zenith, and have a dedicated effort to identify any potential conflicts with their software. We are releasing another def release later today which will solve an FP with Shadowprotect, and are intensively testing against Shadowprotect going forward. I don't see this being a major issue going forward based on reports from R&D." So, does VIPRE 4.0 Enterprise resolve the issues with Shadowprotect? We are looking to implement this as a workstation backup solution. Thanks, Jay Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Email: jay.d...@3-gig.com<mailto:jay.d...@3-gig.com> Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
