I have no idea, we didn't look at the helpdesk module when we were trialling it as we use InfraEnterprise for our Service Desk, and only work with internal users.
Regards Tony Patton Desktop Operations Cavan Ext 8078 Direct Dial 049 435 2878 email: tony.pat...@quinn-insurance.com From: Jay Dale <jay.d...@3-gig.com> To: "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com> Date: 21/06/2010 14:42 Subject: RE: Helpdesk software Do they have the capability of servicing multiple outside clients/customers with SLA?s catered to each one separately? Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Email: jay.d...@3-gig.com Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. From: tony patton [mailto:tony.pat...@quinn-insurance.com] Sent: Monday, June 21, 2010 8:38 AM To: NT System Admin Issues Subject: RE: Helpdesk software Kace recently restructured their licensing, the license is now for all modules rather than per individual module. Regards Tony Patton Desktop Operations Cavan Ext 8078 Direct Dial 049 435 2878 email: tony.pat...@quinn-insurance.com From: "Tom Miller" <tmil...@hnncsb.org> To: "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com> Date: 21/06/2010 13:51 Subject: RE: Helpdesk software We are moving to the KBox help desk solution. It comes with the KBox desktop/server management solution, but I think you can by that module stand-alone. It seems pretty flexible, and Kace uses the same module for their customers. >>> Jay Dale <jay.d...@3-gig.com> 6/20/2010 9:15 PM >>> I sent this back in April, and we're still looking. I am now looking for hosted helpdesk solutions as well, currently trying out Salesforce. What we need is to be able to utilize multiple SLA's for multiple clients and get away from software that's geared more towards internal usage. Most of the software I tried either uses one SLA for multiple clients, or multiple SLA's for one client. Anyone have any recommendations? Thanks, Jay From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Thursday, April 15, 2010 2:23 PM To: NT System Admin Issues Subject: Helpdesk software Hey all, I?m looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal, but also for customers of ours to submit via email or a link on our KB site. I?ve noticed a couple like ManageEngine, Numara Track-IT, and InverseFlow. Has anyone had experience with these, and would recommend them? Or would recommend something similar to what we require? Thanks, Jay Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Email: jay.d...@3-gig.com Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. 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