I've been using procurve and their support for 10 years now and never knew they had online support? Ha. I always just call in... Though, I do admit I hate the notion of online support for generating tickets. I still prefer speaking with someone directly I guess and always feel any online helpdesk request will just get ignored. This isn't just for HP though, I'm that way with any vendor, lol.
---- Ben Scott <mailvor...@gmail.com> wrote: > On Wed, Oct 20, 2010 at 4:18 PM, Joseph L. Casale > <jcas...@activenetwerx.com> wrote: > > I am on hold now, forever it seemsL > > I've had good luck with their web-to-email ticket submission thing. > Submit a "show tech all" dump log with the ticket and they can do > quite a bit of analysis right away. > > -- Ben > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
