I've dealt with them in various incarnations since they were Oregon
Telecom, and have no complaints. We've got POTS in 3 sites and 3 PTP T-1
lines from them. When there's a problem, it's almost always with the
Qwest hardware the services arrive on, and they've been very good at
lighting fires under Qwest service/support to get things back up and
running.
A few years ago, I was having some problems with the T-1s and Qwest
swore that the problem was our router. The Integra techs sent us a
router to use as a known good device for testing purposes, at no charge,
allowing us to prove that it wasn't us.
I did have an issue with some PTP T-1 provisioning, but my networking
ignorance was a significant factor in that (they gave me what I asked
for; I didn't know I was asking for the wrong thing, and neither did
they).
Jim v.
________________________________
From: Bill Songstad [mailto:bsongs...@gmail.com]
Sent: Thursday, December 02, 2010 5:32 PM
To: NT System Admin Issues
Subject: OT: integra telecom support in Seattle Portland
I'm evaluating a new service provider to install a phone system
in Seattle and our branch office in Portland Oregon. Does anyone have
experience with Integra Telecom in the Northwest? Their pricing is
pretty good, but their competitors, predictably, say their service is
shoddy. So I've learned not to trust salespeople when they are in a
dogfight over your business, so I thought I'd check to see if anyone had
any real-world experience with this company. I'm trying to save money,
but not I don't want to buy a cheap headache.
Thanks for any thoughts,
-Bill
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