Sorry I could not get the notes I have on this issue for you yet, I forgot about the holiday for the royal wedding today :-)
Typed frustratingly slowly on my BlackBerry® wireless device -----Original Message----- From: Gary Cordell <ga...@ers.tcoe.org> Date: Fri, 29 Apr 2011 18:20:25 To: NT System Admin Issues<ntsysadmin@lyris.sunbelt-software.com> Reply-To: "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com>Subject: RE: Re: Re: Devices and Printers Panel does not populate-- intermittent at boot Hi- This is not a printer problem. The Devices and Printers control panel is completely vacant-the green bar at the top shows it loading forever. There are no Devices ( monitor, mouse, keyboard etc) as well as no printers. I can get it to "not happen" (with rare exception) by disabling the on access anti virus scanning during bootup. Once loaded, I can turn it back on without any ill effects. My own workstation (that I have been monitoring since December 2009) has had everything turned back on for the past 7 weeks with only 4 failures during that time. This makes it really hard to troubleshoot-you cannot tell if anything you did actually worked without many weeks of testing. It has been behaving itself for the past week and a half, so I am back to waiting for the next outbreak. What I am hoping to find out is where the data that is displayed in the Devices and Printers comes from, and what process puts it there. Once I know that, I can go back through my saved Procmon files and try to find what exactly is going wrong. Also, our department is a tree in an AD forest-no other parts of the domain are having this issue. This makes me think it has to do with the boot up authentication into our local AD server. Needless to say, it is not an issue our main IT department is concerned with in light of the recent massive budget cuts in Education in California... Gary From: Jonathan Link [mailto:jonathan.l...@gmail.com] Sent: Thursday, April 28, 2011 5:27 PM To: NT System Admin Issues Subject: Re: Re: Devices and Printers Panel does not populate-- intermittent at boot Print server version? I posted something recently about troubles I had with Windows 7 and a Windows 2003 print server. Not the same symptoms but I saw references to this in the same threads I found that resolved my problem... My hunch is that it is similar to the problem I had, if not the same. One of the common symptoms encountered was that Acrobat 9 would fail to detect printers, even though they would list them through the menu box. In all cases manually restarting the print spooler would get things back on track Have you tested or prepared to test Windows 7 sp1? If you manually restart the print spooler do the devices reappear? If you're not ready for Win 7 sp1... http://support.microsoft.com/kb/2388142/en-us On Thu, Apr 28, 2011 at 7:58 PM, Gary Cordell <ga...@ers.tcoe.org<mailto:ga...@ers.tcoe.org>> wrote: Win7 Enterprise 64 bit Office 2010 Bluetooth is enabled but there are no Bluetooth devices installed (this is one of the first things I checked). And you don't have to actually try to print-- opening something that uses a printer will hang it-- like the entire Office suite, or Adobe. Gary -----Original Message----- From: Kurt Buff [mailto:kurt.b...@gmail.com<mailto:kurt.b...@gmail.com>] Sent: Thursday, April 28, 2011 4:44 PM To: NT System Admin Issues Subject: Re: Devices and Printers Panel does not populate-- intermittant at boot What version of Vista/7? 32bit or 64bit? What verions of Office? 2003/7/10? 32bit? Do these machines have Blu-tooth? Just taking a flying guess here - under some combination of the above conditions, we've experienced some very weird problems with printing, and your problems sound similar. Kurt On Thu, Apr 28, 2011 at 14:14, Gary Cordell <ga...@ers.tcoe.org<mailto:ga...@ers.tcoe.org>> wrote: > I have a question about the underpinnings of Vista and Win7 that requires > some explanation. (And yes, I have tried all of the fixes online for this > problem that have been presented so far.) > > THE PROBLEM: > This showed up with Vista/Win7, and I have been tracking it for over a year > now. We have about 60 computers in our domain, and about 10 show this > problem. Occasionally (intermittently, sneakily) on bootup the Devices and > Printers control panel comes up empty- only on some computers-- but once it > starts on one it tends to repeat. The empty panel is a symptom-you don't > have to open the D&P panel for this to cause problems. If you try to use a > device that should be there but is not (like a printer), it hangs. > If you reboot enough it will finally populate (up to 6 reboots). The only > consistent workaround I have found is to disable our antivirus during the > bootup. (And I have been working with our AV support on this, but it is too > intermittent to make much headway). Sometimes it just goes away for a few > weeks, but it always comes back. > THE QUESTION: > Where does the data that is used to populate the D&P panel come from? Is it > kept in a file, and if so what is the filename and path? Or is it kept in > the Registry? > My working assumption for this problem is that the loading of the data for > the D&P panel is somehow blocked or lost during bootup. I suspect our proxy > server or AD might be involved. I just need to know what to monitor. > Thanks, Gary > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to > listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
