Your progress does not bode well for me. I have this steaming pile of Symantec to deal with when I get back from vacation.
On Mon, Jun 20, 2011 at 4:28 PM, David Lum <david....@nwea.org> wrote: > Oh here’s one, let’s talk Symantec (I know I know…).**** > > ** ** > > I have an e-mail from them titled “PGP Technical Support Migration”**** > > I get “*Your Unique Customer Technical Support ID (SID):xxx-xxxx-xxxx” > (Yes, they call it a SID) > and > “Your Unique Contact ID:xxxxxxxxxxxxxxx ” > They send it to mysymantecacco...@nwea.org* > > Seems simple enough, I note the two numbers and I register this e-mail > address with Symantec mySupport, they fire me an e-mail confirmation e-mail > with a code I enter into their support site to confirm the e-mail. This > e-mail includes a temporary password which I enter and it immediately asks > me to change the password. I do so, click submit, and I get taken to what is > basically a 404 error page “The MySupport application has encountered a > program error. You can either try again or contact Symantec Technical > Services”.**** > > Nice. To get support for my failed registration with support I need to > contact support. **** > > Being the stubborn type, I try to log in to that support site with the > temporary password (hey I was just in with that password). Nope. Try the > password I tried to change it to. Presto! Apparently “there was an error > processing your request, please click here to go to the support page” in > Symantec-speak is the same as “Password change was successful” (yes, there > is likely an problem with their confirmation page, I get that).**** > > ** ** > > I’m not done, and neither are they.**** > > ** ** > > Now I log into this support page to create a support ticket for an > unrelated-to-your-support-page-is-broken, and it asks to verify my account: > “Account validation requires that you have either a Technical Contact ID, OR > Support Number OR Technical Case ID registered with your account.”**** > > ** ** > > Now this looks easy enough, I have a Technical Contact ID and a support > number – the support number is in the same xxxx-xxxx-xxxx format as my > e-mail, how can I miss? **** > > ** ** > > “Support Number is not valid for your account”**** > > ** ** > > Seriously? I have the e-mail with this support number on it. Being an > idiot, I tried it a couple times to make sure there was no typo…**** > > ** ** > > Symantec 2: Lum:0**** > > ** ** > > I will have to call them, maybe I can go 0 for 3.**** > > ** ** > > Dave**** > > ** ** > > *From:* Shauna Hensala [mailto:she...@msn.com] > *Sent:* Monday, June 20, 2011 1:02 PM > > *To:* NT System Admin Issues > *Subject:* RE: Stupid user tricks**** > > ** ** > > stupid user tricks = job security. We could instead talk about stupid IT > tricks. > > [image: Red rose]Shauna Hensala > > > > **** > > > From: mich...@smithcons.com > > To: ntsysadmin@lyris.sunbelt-software.com > > Subject: RE: Stupid user tricks > > Date: Mon, 20 Jun 2011 19:28:39 +0000 > > > > If 4,999 out of 5,000 times you don't need to type something in a field, > you will stop even looking at the field, much less registering what it says. > > > > Regards, > > > > Michael B. Smith > > Consultant and Exchange MVP > > http://TheEssentialExchange.com > > > > > > -----Original Message----- > > From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] > > Sent: Monday, June 20, 2011 3:26 PM > > To: NT System Admin Issues > > Subject: RE: Stupid user tricks > > > > Oh, yeah... seen that sort of thing a couple times. Even had MY admin > > account locked out because a user didn't notice to change MY name to > theirs > > in the login box. :D > > > > I, too, have users who can't remember their login name (despite the fact > > that it's the first half of their email address! *grin*) and can't figure > > out why they can't log in... 'Course they're always embarrassed about > that > > when I see the problem, but still. :D > > > > > > > > > > -----Original Message----- > > From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] > > Sent: Monday, June 20, 2011 3:17 PM > > To: NT System Admin Issues > > Subject: RE: Stupid user tricks > > > > > Didn't they have enough sense to log on > > >as the correct user before calling??? > > > > Shall we compare notes:) > > Recently I was called to a desk of a lady who was pissed off six ways > > to Sunday at me as she couldn't log in. She was typing her password > > into someone else's username, and proceeded to lock their account > > out? > > > > After that, another one gave me shit that she couldn't remember her > > login name that she had been using on her desktop daily for years and > > her iphone? > > > > I was like "Stare, blink, blink, stare..." My bad, I guess? > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > **** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin**** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
