The TSM product is great. The support is bad. The documentation is awful. Getting any kind of cluster (SQL, Exchange) working properly in TSM is a bear until you have a few under your belt.
From: Steven Peck [mailto:sep...@gmail.com] Sent: Tuesday, June 28, 2011 2:27 PM To: NT System Admin Issues Subject: Re: Social engineering - new vector nope. Years ago we had an Active/Active/Passive Exchange 2003 cluster (don't ask) and needed to configure it for backup. The TSM documents were non-obvious at the time and written for 2 node clusters. So we opened a ticket and got instructions back on how to configure a SQL server backup and a link to some random external forum with some dicussion 'for further reading'. Being confused we replied, Not SQL, Exchange. This cycled twice. The third time, we got a tersely worded email that said, "I have no idea why you would want to install Exchange and SQL on the the cluster as it's a bad idea but here's how you would back it up if you are determined to do something the wrong way." Parsing the instructions we got it figured out so we replied, "Thanks, got the Exchange backups working. Not sure why you wanted us to install SQL on the cluster to do this, how do we remove SQL now?" The resulting phone call cleared up the inital mis-understandings on the support guys part and we thought it was funny. Well, except the part about taking 4 weeks to get the answer which I found annoying. Admittedly, this was years ago, but this flavors my perception of TSM support significantly along with the weekly emails from our storage team attempting to remiedate virtual tape library issues. Steven Peck http://www.blkmtn.org On Tue, Jun 28, 2011 at 10:51 AM, Kurt Buff <kurt.b...@gmail.com> wrote: Are those archives of the ADSM list out of Marist? There are some very smart people on that list. If you use TSM, I'd say that's an almost mandatory subscription. Kurt On Tue, Jun 28, 2011 at 10:43, Steven Peck <sep...@gmail.com> wrote: > Well, that depends. On TSM we often get links to third party discussion > board sites with the suggestion to 'try that'. > > Steven Peck > http://www.blkmtn.org > > > On Tue, Jun 28, 2011 at 10:08 AM, Ben Scott <mailvor...@gmail.com> wrote: >> >> On Tue, Jun 28, 2011 at 12:47 PM, Webster <carlwebs...@gmail.com> wrote: >> > WOW, had no idea CICS was still a valid product. >> >> One of the things that differentiates the mainframe market from >> others is that IBM will support something for more-or-less forever, so >> long as you can pay the price. >> >> -- Ben >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
