Hi All,
Due to popular demand we've made a few improvements to the mailing lists
in the form of a search-able archive and web front end.
These can be found at http://forums.thefoundry.co.uk/ and act as a
bidirectional link up with the existing mailing lists. Anything posted
to the list will appear in the website thread listings, and anything
posted to the web will bounce out to the mailing lists (with a few
minutes latency). Note that the archives are both viewable and
searchable without logging in to the site, however if you wish to post
via the web you'll need to log in. This has a separate membership to the
mailing lists, so use the register link on the linked page to sign up.
As with the mailing lists, these are not avenues for official support -
such reports should continue to go through supp...@thefoundry.co.uk
(along with any problems you notice with the forums!). The archives run
back a couple of months, ie since the bridge element has been running,
and will build with time. If you have a few emails from the lists prior
to that you find yourself often referring to, please feel free to
forward these round the list again so they're archived for posterity.
The email and web front ends are both covered by the pre-existing code
of conduct, and please note the additional T&Cs and privacy policies
linked in the page footer. We'll be setting up links from the main site
shortly.
An important facet of making these genuinely usable for everyone is
observing good thread etiquette, and that's down to all of us who use
the lists. The threads on the web front end mimic the threads seen in
your email client, so even if you don't personally use threads in your
emails, please do follow standard rules when responding to ensure the
archives are easy to search and follow, and indeed, for everyone else
who does use a threaded email client view.
For those of you who don't generally use threads, there are lots of
resources on the web related to good etiquette, however the most
important from this point of view are:
-When creating a new topic hit 'new email' in your client and set to:
<mailing list address> (eg nuke-us...@support.thefoundry.co.uk). Don't
find a different email topic on the list, open a contained email, hit
reply and change the subject as there's a secret squirrel identifier
which is used to id the thread and which hasn't been changed. If you do
this then your new topic will appear in the previous topic's thread.
-When replying to an existing topic, open the email in the thread in
particular you are replying to and hit 'reply' in your email client,
ensuring the to: is set to the mailing list address. Do not hit 'new'
and copy and paste the subject over, as for similar reasons to the last
post the email will appear as a new topic, rather than part of the
previous topic's thread. An obvious difficulty that arises here is for
those of you that use the mailing list's digest view. If possible, when
you get a digest mail you wish to respond to, do so via the web front
end against that particular thread, so as to preserve that thread's
integrity.
Hope you find the improvements useful, and do let us know at support@ if
you run into any issues.
Kind Regards
Jack
--
Jack Binks, Product Manager
The Foundry, 6th Floor, Communications Building
48 Leicester Square, London, WC2H 7LT, UK
Tel: +44 (0)20 7434 0449 - Fax: +44 (0)20 7434 1550
Web: www.thefoundry.co.uk
The Foundry Visionmongers Ltd.
Registered in England and Wales No: 4642027
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