Sorry, the list address got dropped on prior send. Charles Fairfax
-----Original Message----- From: Fairfax, Charles A. Sent: Tuesday, February 2, 2021 9:18 AM To: David Zomaya <david_zom...@tripplite.com>; Adam Talbot <ajtalb...@gmail.com> Subject: RE: [Nut-upsuser] [EXTERNAL] Tripp Lite "Remote Shutdown" when USB cable is attached I don't know that my experience is helpful except that I had what sounds like a similar experience with a similar UPS in October of 2016. I was attaching a Raspberry Pi (Raspbian wheezy) with NUT 2.6.4 to a TrippLite SU3000XLCD via USB and the UPS shut down, dropping the load. I had never seen this happen before with the 8 or so other older model TrippLite UPSs I have in service. Unfortunately I was not at liberty to perform much troubleshooting owing to the nature of the load and don't have another UPS of the same model. I tried serial communication but was not successful. Eventually I did get the UPS link to work. If I remember correctly I booted the Pi after connecting the USB cable. It has been working since and I have not unplugged the USB cable. Have you tried booting the computer after connecting the USB cable? -----Original Message----- From: Nut-upsuser <nut-upsuser-bounces+fairfaxc=missouri....@alioth-lists.debian.net> On Behalf Of David Zomaya via Nut-upsuser Sent: Monday, February 1, 2021 4:43 PM To: Adam Talbot <ajtalb...@gmail.com>; nut-upsuser@alioth-lists.debian.net Subject: Re: [Nut-upsuser] [EXTERNAL] Tripp Lite "Remote Shutdown" when USB cable is attached I don't have a quick answer for you but I'll be in the office later this week and can grab a model with the same protocol and run a test on one of my Ubuntu boxes (which should be close enough to your Pi setup). Thank you, David Zomaya Tripp Lite From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite....@alioth-lists.debian.net> on behalf of Adam Talbot via Nut-upsuser <nut-upsuser@alioth-lists.debian.net> Sent: Monday, February 1, 2021 3:39 PM To: nut-upsuser@alioth-lists.debian.net Subject: [EXTERNAL] [Nut-upsuser] Tripp Lite "Remote Shutdown" when USB cable is attached This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to ishelpd...@tripplite.com for review. I am kinda stuck on this one. Whenever I attach (USB to a linux box) my TrippLite UPS, it "REMOTE SHUTDOWN". This is a new problem that has cropped up in the last 6 months. At first I thought it was a NUT configuration issue, but now I believe this to be some kind of kernel bug? When I plug in the UPS, I can see the system logs show the UPS, then everything powers off. UPS LCD shows the below error when I plug in the USB cable: "OUTPUT OFF" "REMOTE SHUTDOWN" I tested this against 2 different X86 boxes and a Raspberry Pi. All cause the same result in the UPS. Only one box (nas) has NUT installed and configured. UPS is a Tripp Lite SU3000RTXLCD2U. I am totally stumped on this one. Below is a dump of basically all my specs. Any ideas? -Adam root@nas:~# uname -a Linux nas 5.4.78-2-pve #1 SMP PVE 5.4.78-2 (Thu, 03 Dec 2020 14:26:17 +0100) x86_64 GNU/Linux root@nas:~# cat /etc/nut/nut.conf MODE=netserver root@nas:~# cat /etc/nut/ups.conf [ups1] driver=usbhid-ups port=auto root@nas:~# cat /etc/nut/upsd.conf LISTEN 127.0.0.1 3493 LISTEN 10.1.1.2 root@nas:~# cat /etc/nut/upsmon.conf root@nas:~# cat /etc/nut/upssched.conf root@nas:~# root@nas:~# cat /etc/debian_version 10.7 Before all this broke, I was able to monitor the UPS and get the following info: battery.charge: 100 battery.charge.low: 20 battery.charge.warning: 20 battery.runtime: 6662 battery.temperature: 29.9 battery.type: PbAc battery.voltage: 81.0 battery.voltage.nominal: 72.0 device.mfr: TRIPPLITE device.model: TRIPPLITE UPS device.serial: XXXXXXXXXXXXXX device.type: ups driver.name: usbhid-ups driver.parameter.pollfreq: 30 driver.parameter.pollinterval: 2 driver.parameter.port: auto driver.parameter.synchronous: no driver.version: 2.7.4 driver.version.data: TrippLite HID 0.82 driver.version.internal: 0.41 input.frequency: 60.0 input.transfer.high: 150.0 input.transfer.high.max: 150 input.transfer.high.min: 145 input.transfer.low: 55.0 input.transfer.low.max: 60 input.transfer.low.min: 55 input.voltage: 123.0 input.voltage.nominal: 120 output.current: 1.9 output.frequency: 60.0 output.frequency.nominal: 60 output.voltage: 120.0 output.voltage.nominal: 120 ups.beeper.status: enabled ups.delay.shutdown: 20 ups.delay.start: 30 ups.firmware: 64 ups.load: 8 ups.mfr: TRIPPLITE ups.model: TRIPPLITE UPS ups.power: 226.0 ups.power.nominal: 3000 ups.productid: 4004 ups.serial: 2620ELCPS87A200020 ups.status: OL ups.test.result: Done and passed ups.timer.reboot: 0 ups.timer.shutdown: -1 ups.timer.start: 0 ups.vendorid: 09ae ups.watchdog.status: 0 root@nas:/var/log# zcat messages.*.gz | grep -i tripp Jan 15 11:05:05 nas kernel: [ 1.571857] usb 3-1: Product: TRIPPLITE UPS Jan 15 11:05:05 nas kernel: [ 1.571858] usb 3-1: Manufacturer: TRIPPLITE Jan 15 11:05:05 nas kernel: [ 1.629210] hid-generic 0003:09AE:4004.0001: hiddev0,hidraw0: USB HID v1.11 Device [TRIPPLITE TRIPPLITE UPS ] on usb-0000:2e:00.3-1/input0 ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. _______________________________________________ Nut-upsuser mailing list Nut-upsuser@alioth-lists.debian.net https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuser _______________________________________________ Nut-upsuser mailing list Nut-upsuser@alioth-lists.debian.net https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuser
