Hi Simon, 2012/11/28 Simon Attwell <simon.attw...@consultingone.com.au>
> Thank you Charles and Arnaud for replying. > > Here’s the additional detail requested. > > joavma01:/usr/local/ups/bin # lsusb -v -d 051d:0003 > > Bus 002 Device 002: ID 051d:0003 American Power Conversion UPS > Device Descriptor: > bLength 18 > bDescriptorType 1 > bcdUSB 2.00 > bDeviceClass 0 (Defined at Interface level) > bDeviceSubClass 0 > bDeviceProtocol 0 > bMaxPacketSize0 64 > idVendor 0x051d American Power Conversion > idProduct 0x0003 UPS > bcdDevice 1.06 > iManufacturer 1 American Power Conversion > iProduct 2 Smart-UPS 1000 FW:UPS 08.3 / ID=18 > iSerial 3 AS1235120308 > bNumConfigurations 1 > Configuration Descriptor: > bLength 9 > bDescriptorType 2 > wTotalLength 41 > bNumInterfaces 1 > bConfigurationValue 1 > iConfiguration 0 > bmAttributes 0xe0 > Self Powered > Remote Wakeup > MaxPower 2mA > Interface Descriptor: > bLength 9 > bDescriptorType 4 > bInterfaceNumber 0 > bAlternateSetting 0 > bNumEndpoints 2 > bInterfaceClass 3 Human Interface Device > bInterfaceSubClass 0 No Subclass > bInterfaceProtocol 0 None > iInterface 0 > HID Device Descriptor: > bLength 9 > bDescriptorType 33 > bcdHID 1.00 > bCountryCode 33 US > bNumDescriptors 1 > bDescriptorType 34 Report > wDescriptorLength 515 > Warning: incomplete report descriptor > this is already a bad hint... > Report Descriptor: (length is 9) > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Item(Main ): (null), data=none > Endpoint Descriptor: > bLength 7 > bDescriptorType 5 > bEndpointAddress 0x81 EP 1 IN > bmAttributes 3 > Transfer Type Interrupt > Synch Type None > Usage Type Data > wMaxPacketSize 0x0040 1x 64 bytes > bInterval 20 > Endpoint Descriptor: > bLength 7 > bDescriptorType 5 > bEndpointAddress 0x01 EP 1 OUT > bmAttributes 3 > Transfer Type Interrupt > Synch Type None > Usage Type Data > wMaxPacketSize 0x0040 1x 64 bytes > bInterval 10 > Device Status: 0x0002 > (Bus Powered) > Remote Wakeup Enabled > > joavma01:/usr/local/ups/bin # ./usbhid-ups -DDDDD -u root -a apc1000 > Network UPS Tools - Generic HID driver 0.37 (2.6.5) > USB communication driver 0.31 > 0.000000 send_to_all: SETINFO driver.parameter.port "auto" > 0.000028 send_to_all: SETINFO driver.parameter.vendorid "051d" > 0.000047 debug level is '5' > 0.000414 upsdrv_initups... > 1.022258 Checking device (1D6B/0002) (001/001) > 1.022346 - VendorID: 1d6b > 1.022351 - ProductID: 0002 > 1.022355 - Manufacturer: Linux 2.6.37.1-1.2-default ehci_hcd > 1.022358 - Product: EHCI Host Controller > 1.022361 - Serial Number: 0000:02:03.0 > 1.022364 - Bus: 001 > 1.022367 Trying to match device > 1.022382 Device does not match - skipping > 1.022393 Checking device (1D6B/0001) (002/001) > 1.022431 - VendorID: 1d6b > 1.022435 - ProductID: 0001 > 1.022438 - Manufacturer: Linux 2.6.37.1-1.2-default uhci_hcd > 1.022442 - Product: UHCI Host Controller > 1.022445 - Serial Number: 0000:02:02.0 > 1.022448 - Bus: 002 > 1.022451 Trying to match device > 1.022455 Device does not match - skipping > 1.022462 Checking device (051D/0003) (002/002) > 1.059268 - VendorID: 051d > 1.059277 - ProductID: 0003 > 1.059281 - Manufacturer: American Power Conversion > 1.059284 - Product: Smart-UPS 1000 FW:UPS 08.3 / ID=18 > 1.059287 - Serial Number: AS1235120308 > 1.059290 - Bus: 002 > 1.059293 Trying to match device > 1.059305 interrupt pipe disabled (add 'pollonly' flag to 'ups.conf' > to get rid of this message) > 1.059333 Device matches > 1.065694 HID descriptor, method 1: (9 bytes) => 09 21 00 01 21 01 > 22 03 02 > 1.065704 i=0, extra[i]=09, extra[i+1]=21 > 1.065709 HID descriptor, method 2: (9 bytes) => 09 21 00 01 21 01 > 22 03 02 > 1.065712 HID descriptor length 515 > 1.068713 Unable to get Report descriptor: Broken pipe > ... confirmed here! > 1.068735 Checking device (0E0F/0002) (002/003) > 1.079553 - VendorID: 0e0f > 1.079562 - ProductID: 0002 > 1.079565 - Manufacturer: unknown > 1.079568 - Product: VMware Virtual USB Hub > 1.079571 - Serial Number: unknown > 1.079574 - Bus: 002 > 1.079577 Trying to match device > 1.079582 Device does not match - skipping > 1.079592 No appropriate HID device found > 1.079599 No matching HID UPS found > > Regards > > - Simon > > From: Arnaud Quette [mailto:aquette....@gmail.com] > Sent: Thursday, 29 November 2012 4:10 AM > To: Simon Attwell > Cc: nut-upsuser@lists.alioth.debian.org > Subject: Re: [Nut-upsuser] Issues with USB connectivity > > > 2012/11/28 Charles Lepple <clep...@gmail.com> > On Nov 27, 2012, at 9:43 PM, Simon Attwell wrote: > > > 0.026636 Checking device (051D/0003) (002/002) > > 1.037912 - VendorID: 051d > > 1.037931 - ProductID: 0003 > Unfortunately, this looks like an APC 5G model. NUT v2.6.5 already has one > hack to work around their broken HID implementation (the 'interrupt pipe > disabled' message), but I am not sure that we have uncovered all of the > quirks yet. > as Charles mentioned here, we may have uncovered a new noncompliance to USB! what would really help is: - an USB sniff (using Wireshark) of the communication with APC software. Please, either point it as an URL (on your website or anything else) or compressed (the whole mail must be under 40Kb!) - a test with the latest apcupsd version (development if possible). Note that you may also contact APC: the mentioned usbhid-ups quirk was an official request from APC (the only one to be precise), so quite probably due to a user support request... cheers, Arnaud -- Engineering Linux/Unix Expert - Opensource Solutions Lead - Eaton - http://opensource.eaton.com NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org Debian Developer - http://www.debian.org Free Software Developer - http://arnaud.quette.fr -- Conseiller Municipal - Saint Bernard du Touvet
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