Please forgive Berend - he's probably Dutch* *half my family are Dutch - we're outstandingly blunt at times.
Regards, Paul Bennett MoveForward - Web Development for Design Companies http://www.moveforward.co.nz 06 308 9722 027 255 8495 On Wed, Oct 17, 2012 at 11:49 AM, Phill Coxon < [email protected]> wrote: > On 17/10/12 11:23, Berend de Boer wrote: > > You let the bill rank up and didn't regularly invoice (monthly for > > example) or send a pro-forma invoice now and then? That's not a good > > look. > > As I said - I totally admitted up front where I was at fault. I was > dealing with Christchurch earthquakes, significant injuries, family > members dying of cancer etc. I wasn't at all on the ball as far as > invoicing at all. Totally my bad. In hindsight of course I could have > done better. > > Which is why I offered both a payment plan right up front when I > invoiced her and then a massive discount to try and reach a win-win > solution when she complained. > > On the other hand, my client claims she thought she'd paid for a fixed > price 10 hour project with a specific scope of work and then continued > to ask me to do well over 100 additional hours work across entirely > different and new projects and believed it was all included. > > I sent her multiple emails during the period where I was working giving > time estimates for additional projects she asked me to work on. She > refused to acknowledge those emails in any way even when I forwarded > them to her again to prove that I had discussed how many hours tasks / > projects would take in advance. > > Yes, I was an idiot for not taking care of invoicing and I let my client > down as a result. > > However at very best she had convinced herself she had the deal of the > century - all the work I was doing for a non-existant 10 hour fixed > price project that she never referred to. > > At worst she was taking me for a ride from the start knowing that I was > dealing with a lot of personal stuff in my life. > > I think the truth is somewhere in between. > > > > -- > NZ PHP Users Group: http://groups.google.com/group/nzphpug > To post, send email to [email protected] > To unsubscribe, send email to > [email protected] > -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
