Position : C#/.NET/Sybase/SQL - Technical Support Analyst Duration : 6+ months
Location : NY Description The incumbent will work as part of the Securities and be responsible for first line systems support during the New York day. They will be partnered with a first line support person in Singapore and a first line support person in London who will be covering those local time-zones Specific responsibilities will be: Pro-actively monitoring the Securities Lending system's health (using available tools), tracking issues and taking steps to resolve or escalate problems. Receiving and acting on support calls and emails from users groups in Front Office, and Operations. Investigation/resolution of these calls. This will involve an understanding of the systems supported as well as the underlying business concepts. Ideal candidates will demonstrate a desire to learn about new business areas and proactively look to resolve problems. Logging of support. Diligently log all calls as they come in, the areas they affect and their resolution using tracking tool e.g. Quality Center. First level of Resolution. Check documentation and How-tos to resolve repeatable and well-documented problems. Escalation. Be able to communicate issues to appropriate subject matter expert for resolution. The second level of escalation is project or line management. Clearly communicating issue status at regular intervals with users and IT managers. Participate in Quality Assurance phase of product development cycle and execute test cases. This is a challenging, fast moving, exciting role with lots of interaction with all areas of the Services and is therefore suitable for highly technical, energetic and communicative candidates. Problems solving skills and an analytical approach are definite requirements. The role is broad facing and offers an excellent opportunity to learn about Prime Brokerage trading support and the technology used on a global basis The candidate will need to work closely with teams in India and London; therefore there may be requirement to occasionally work outside of regional office hours to assist in communication. Qualifications Essential: Experience of working in a technology environment in either a support or development role. Application Programming and Development Experience. Strong Analytical and Problem solving skills. Demonstrated ability to support demanding users in either a development or support environment with proven ability to handle pressure. Proven experience of multitasking activities, being able to manage priorities and follow through on tasks. Good basic financial knowledge of Securities Industry (Equity and / or Fixed Income) Good basic knowledge or experience of enterprise systems MS.Net/C# SQL (Sybase / MS SQL) UNIX / NT (command line language for monitoring). Excellent communication skills to be able to liaise remotely with other support teams and developers Desirable: Excel/VBA/VB Testing Experience / Quality Centre An ability to translate requirements into test cases Thanks and regards, *SANKAR **| * *R **S**Q**UARE **| **New Jersey **| **Ohio **| **India* *Phone: +1 609-520-8204 x 183 **|** Fax: +1 609-520-8205 * *san...@r-square.com / sankar.shanmu...@rsquarestaffing.com **| Web: ** http://www.r-square.com** * *R** **S**Q**UARE **|** **New Jersey –** **Ohio –** **Washington** **| ** **India **|** **Destination** & **Source** For **Great** Technical **Talent**™* *R Square is an Equal Opportunity employer and complies with all applicable laws and regulations regarding equal employment opportunities. * *R Square gives hiring preference to qualified U.S. citizens and other protected individuals. * Do you want to know about our HOT openings? Please check out HOT Jobs<http://seeker.dice.com/jobsearch/servlet/JobSearch?op=300&eid=23547&FRMT=0> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "OCP_DBA" group. To post to this group, send email to OCP_DBA@googlegroups.com To unsubscribe from this group, send email to ocp_dba+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/OCP_DBA -~----------~----~----~----~------~----~------~--~---
