Thanks for that.....hmmm....we have decided to write our own...so i have now been told.
We have kinda special needs....not US the way we do things...hehehe
Thanks, Jeremy Coulter
> Jeremey,
> Here is one FogBUGZ home page: http://www.fogcreek.com/FogBUGZ
>
> It is web based.
> Have not tried it. (it.s not free either - About $199 US I think).
>
> From their blub ...
>
> There are a lot of subtle sociology and group-dynamics issues that explain
> why some software is universally used, and other software languishes on the
> shelf. Microsoft's internal bug tracking tool, RAID, is used universally by
> developers throughout the company. But lots of companies spend hundreds of
> thousands of dollars on overengineered "defects management" tools which
> nobody ever uses.
>
> And the reason for the difference comes down to small issues of usability
> and sociology.
>
> Read more at: http://joel.editthispage.com/2000/11/22
>
>
>
> > -----Original Message-----
> > From: Jeremy Coulter [mailto:[EMAIL PROTECTED]]
> > Sent: Thursday, November 23, 2000 12:03 PM
> > To: Multiple recipients of list offtopic
> > Subject: [DUG-OFFTOPIC]: HelpDesk
> >
> >
> > Hi all.
> >
> > Anyone know of an GOOD Helpdesk software ? i.e. one that
> > tracks bugs as
> > clients report them, either via email or by manual entry by a helpdesk
> > person ?
> >
> >
> > Cheers, Jeremy Coulter
> >
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