> I guess the only other question is whether we should delete the "Borrowing > books" category at the same time. Are there questions there that people > can ask which aren't already covered by the FAQ?
Yes, many of them. The basic support idea is this - We'd like people to try the FAQ first - The FAQ is not supposed to be a replacement for having another sort of support - If people email us, we don't just email back "Read the FAQ" Borrowing books from Open Library is actually a very complicated process, particularly for people who are not very computer literate. I think we do the best we can with a complicated situation but at the basic level, it involves - registering for an OL account - downloading and installing and registering Adobe software - being able to follow directions and understand DRM at least a little bit - being able to troubleshoot if a few things go wrong including being able to understand browser, firewall and router configurations This is one of the most frequently used categories of support questions and it is essential if Open Library is intended to be a library for everyone. Jessamyn _______________________________________________ Ol-discuss mailing list [email protected] http://mail.archive.org/cgi-bin/mailman/listinfo/ol-discuss To unsubscribe from this mailing list, send email to [email protected]
