On Tue, 17 Jul 2012 08:30:26 -0400 Rob Weir <robw...@apache.org> wrote:
> On Tue, Jul 17, 2012 at 8:18 AM, Rory O'Farrell <ofarr...@iol.ie> wrote: > > On Tue, 17 Jul 2012 11:13:55 +0100 > > "James Loring" <jameslor...@btinternet.com> wrote: > > > >> Don't understand where I am supposed to pas my comments on to the software > >> developers > >> > >> I have reloaded open office about 3 times in the last 24 hours as impress > >> crashes every time I open a power point article and it fails to convert > >> correctly, detail is missing. I was an old fan of open office but seem to > >> be > >> having nothing right with impress, I am not impressed. > >> > >> I am running windows xp with all service packs and MS office 2003 > >> > > Is this the one powerpoint file, or all? Remember that the file formats of > > MS Office have been reverse engineered and the conversion may not be fully > > correct or complete. It is worth trying to delete or rename your User > > Profile. Details on this are at > > http://user.services.openoffice.org/en/forum/viewtopic.php?f=74&t=12426 > > > > It is not generally understood, but un/re-installing of OpenOffice does not > > in general make a new User Profile; it picks up the existing profile. It > > can happen that the initial profile generated is corrupt; deleting or > > renaming it (as outlined in above url) causes OpenOffice to generate a new > > profile on next startup; this cures a very high percentage of OpenOffice > > quirks. > > -- > > Since this seems to be such a common "solution", I wonder if we should > add this directly to the product? Something like a Help menu item, or > Help/Support menu for "reset profile on restart" or something like > that. We don't want to make it so prominent that someone clicks it > by accident. But it would allow us to better support users if we > could point them to this menu option instead of scary command-line > instructions. > > -Rob As the User Profile is actually open when OpenOffice is in use, such a "solution" might need to be an external tool of some sort. It would be good if such a "solution" renamed the profile rather than deleting it. As the profile contains all User customisation, it would be bad to zap that beyond recovery. A renamed profile would allow a reasonably competent user to bring forward his customisation from the old to the new profile on an item by item basis. -- Rory O'Farrell <ofarr...@iol.ie>
