Is she using the Z39.50 to search OCLC? If she reopens the Z39.50 interface, does it restore the results retrieved on researching? If so, when she gets 0 results in this sequence, have her verify that her login has not been over typed. It is very easy to accidentally modify the login without realizing it. If that is what is happening, reopening the staff client is resetting her logins to default (which is why I asked if just closing the interface has the same result)
Elaine J. Elaine Hardy PINES Bibliographic Projects & Metadata Manager Georgia Public Library Service 1800 Century Place, Ste 150 Atlanta, Ga. 30345-4304 404.235-7128 404.235-7201, fax [email protected] www.georgialibraries.org www.georgialibraries.org/pines ----- Original Message ----- From: "Stuart Forrest" <[email protected]> To: [email protected] Sent: Thursday, October 8, 2009 12:18:58 PM GMT -05:00 US/Canada Eastern Subject: [OPEN-ILS-DEV] Z39.50 Searching Hi We have a weird problem here that happens only on certain PC’s. Our cataloger is doing Z39.50 searches and after they do an ISBN search the author/title searches always return zero results. I have tried her login on my machine and it works correctly, but on hers and one other it does not. For example If I enter the following: First Search In the Author Field -> conroy In the Title Field -> water is wide 10 of 60 Results are returned Second Search In the ISBN Field -> 0553268937 10 of 10 Results are returned Third Search In the Author Field -> conroy In the Title Field -> water is wide 0 Results are returned If she then closes then opens the staff client and she can do the author/title search again. I have tried uninstalling her staff client and reinstalling to no effect. Anyone have any suggestions? Thanks Stuart Forrest ******************************************************************************* Stuart Forrest PhD Library Systems Specialist Beaufort County Library 311 Scott Street Beaufort SC 29902 Tel 843 470 6534
