We do have the message path set. These action triggers were all
originally setup to deliver the SMS text. We simply copied the template
column over to the message_template, thereby "piggy backing" the message
center component on existing action triggers. Instead of creating new
action triggers just for the message center. This seems to be working,
where the action trigger would send the text/email AND place a message
in the message center.
The problem is when the group_field='sms_notify' and ahr.sms_notify is
null.
In my opinion, the code should ignore null values in the column defined
by group_field.
-Blake-
Conducting Magic
MOBIUS
On 4/20/2017 8:59 AM, Morgan, Michele wrote:
Blake,
Another thought. Do you have the Message User Path set in the trigger
definition?
We have not added message center messages for circulation or hold type
notices, but have done this for the soon to expire patron notices.
-Michele
--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org <mailto:mmor...@noblenet.org>
On Thu, Apr 20, 2017 at 9:40 AM, Terran McCanna
<tmcca...@georgialibraries.org <mailto:tmcca...@georgialibraries.org>>
wrote:
Hi Blake,
We began doing PMC notices along with SMS and Email in January,
and we haven't seen that problem. Are all of your message types
showing all the holds, or just one of the message types?
Do you have a separate action trigger for each type of
notification? (We use one for email, one for pmc, one for sms.)
Most types of message triggers should have the Processing Group
Context Field set to usr. The only one of our SMS notices that has
it set to sms_notify is the the Hold Ready for Pickup SMS
Notification and I'm honestly not sure why that one is different.
That one also has an Event Parameters setting where
check_sms_notify is set to 1 - perhaps because it has an opt-in
flag in the patron settings to check, and the other types of SMS
messages don't have an equivalent opt-in flag?
Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138 <tel:%28404%29%20235-7138>
tmcca...@georgialibraries.org <mailto:tmcca...@georgialibraries.org>
On Wed, Apr 19, 2017 at 9:53 PM, Blake Henderson
<bl...@mobiusconsortium.org <mailto:bl...@mobiusconsortium.org>>
wrote:
All,
Something interesting. Recently, we decided that all of our
SendSMS and SendEmail triggers need to also have a copy of the
message in the message center. This helps our library staff
see the messages that the server attempts to deliver easily.
After making this change, I am finding messages for a patron
that contains a list of all of the holds available for pickup
for EVERYONE at that branch. Luckily there isn't any
identifying information.
After some digging, I am finding that it's due to the hold
having a null value for sms_notify, which happens to be the
group_field for the action trigger. If I remove the grouping,
then patrons with the same SMS phone number will receive a
separate text for each item ready for pickup which would be
annoying.
This helps me find the definitions:
select * from action_trigger.event_definition where
(message_template is not null or length(message_template)>1)
and
(group_field is not null and group_field !='usr')
So, is this a bug? Any ideas or advice?
--
-Blake-
Conducting Magic
MOBIUS
