Kathy Lussier and all, Per Kathy's request for more Personas and User Stories, I hereby submit the following for comment:
** Dora Documentor works in a regional public library system that uses Evergreen ILS. She is a potential volunteer for reviewing and updating Evergreen documents. Dora is knowledgeable about Evergreen and is familiar with the available documentation. Dora has a sharp eye: she has issues with the existing documentation, has noticed various errors, and even made notes about needed corrections. Dora would like to help but doesn't know how to get her updates into Evergreen. Dora has access to the usual set of Microsoft Office tools. ** Tara Translator works in a regional public library system that uses Evergreen ILS. She is a potential volunteer for translating Evergreen documents. Tara is proud to be multilingual and is fluent in English, and Elbonian, and even a little Slobbovian. Tara is knowledgeable about Evergreen and is familiar with the available documentation. Tara believes she could translate parts of the documentation into Elbonian, and could even help with Slobbovian. Tara has never written technical documentation before, though she is familiar with the process of translating written documents. Tara would like to help but doesn't know how to get her updates into Evergreen. Tara has access to the usual set of Microsoft Office tools. Cheers! Steve Sheppard